Operations Manager

Royal Mail; East Malling; On-site; GBP 43,000 - 51,000; Full time

Benefits offered by this job

Company car

25 days annual leave

Health & dental care options

Health assessment

Job summary

Royal Mail's Parcelforce Worldwide is seeking an Operations Manager at Tonbridge Depot to lead a team of 65 and oversee a daily mix of delivery and collection routes. The role is pivotal to sustaining high performance and customer service.

You will coordinate manpower and resources, analyse performance data, drive improvements in processes, and coach frontline managers to deliver reliable, on-time parcel services and strong stakeholder relationships.

Qualifications

• Experience leading depot operations.
• Experience in express parcels and unionised environments.
• Strong analytical ability to interpret management information.

Responsibilities

• Oversee collection and delivery of large parcel volumes across multiple routes.
• Lead and coach frontline managers to maximise performance and customer service.
• Coordinate manpower and resources and review key performance outputs to drive improvements.

Skills

Leadership

People management

Communication skills

Analytical skills

Education

CPC qualification (advantageous)

Job description

Job reference number 343882

Operations Manager

£45,670 per annum, on-target bonus of 15% and benefits that include company car, 25 days annual leave with health & dental care options

Full time, 41 hours per week

Permanent

PFW Tonbridge Local Depot, Vale Road, Tonbridge, TN9 1YQ

Whatever the challenge, Parcelforce delivers. Together, we’re moving packages around the world, keeping promises and people connected.

We’re on the lookout for an experienced Operations Manager to head up a team of 65 at our Tonbridge Depot. It’s a pretty big role: with an average of 25 delivery and collection routes running daily, you’ll be critical to securing the success of the depot.

About the role

As our Operations Manager, the most senior manager role within the depot, you’ll oversee the collection and delivery of large volumes of parcels on multiple routes, but that’s not all. It'll be up to you to ensure everything runs smoothly – leading on and coordinating manpower and resource you’ll review all key measurement outputs and identify trends in unit performance, ensuring your teams are focused on process and customer improvement at all times.

By providing your frontline managers with the coaching and mentoring they need to inspire their teams, you’ll not only maximise operational performance; you’ll ensure we never stop delivering to the highest levels of customer service.

Attendance pattern

41 hours per week, working hours will vary dependant on operational requirements but typically Monday to Friday 06:00 - 14:00 / 07:00 - 15:00. A degree of flexibility is needed as you will be required for support the late and night shift as and when required.

About you:

• Leading and developing a team of mangers to improve performance and guide through periods of change.
• Ability to build strong relationships with your team, unions and key stakeholders.
• Excellent visible leadership and communication skills demonstrated in an operational environment.
• Ideally with a background in express parcels and some experience working in a unionised environment.
• Analytical skills – ability to interpret detailed management information.
• CPC qualification would be advantageous.

Closing date: Sunday 11th October

Further Benefits

• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Supportive and generous company sick pay
• Funded Dental - As a manager you are eligible to a level of employer funded dental insurance*
• Health Assessment - As a manager you are eligible to an employer funded health assessment every 2 years*
• Benefits Account - You will have access to your personal benefits account on our ‘My Bundle+’ platform. There are more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle.
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.

*Available only to permanent employees

About Us

Parcelforce Worldwide provides express parcel delivery across the UK. We employ over 6,000 people and operate across a network of 54 depots throughout the UK. Our intelligent use of technology helps ensure we stay one-step ahead, and everyone that works for us has the responsibility to create a smooth and efficient service. We are always thinking ahead, and we’re always looking for friendly and committed people to join our diverse and supportive team.

Trust is the foundation of Parcelforce. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.