Senior Delivery Manager

Carnival UK (P&O Cruises & Cunard); Southampton; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

Une entreprise leader dans les croisières recherche un Delivery Manager pour transformer ses services de réservation de vol et assurer une expérience fluide pour les clients. Vous jouerez un rôle clé dans la livraison de solutions technologiques complexes, apportant une expertise en gestion de produit et en collaboration inter-équipes. Si vous êtes passionné par les résultats et le travail en agile, cette opportunité est faite pour vous.

Benefits

Hybride : jusqu'à deux jours de travail à domicile

Formation et développement continus

Bonus annuel

Minimum de 25 jours de congé

Programme de reconnaissance avec prix et récompenses

Assurance santé et dentaire privée

Qualifications

• Expérience prouvée dans la livraison de solutions technologiques complexes.
• Expertise en livraison agile avec des certifications pertinentes.
• Capacité à gérer des équipes et à communiquer efficacement avec les parties prenantes.

Responsibilities

• Diriger la livraison des solutions technologiques pour le soutien aux réservations de vol.
• Collaborer avec les équipes opérationnelles et commerciales pour une exécution alignée.
• Mentorer les équipes de livraison pour créer une culture de haute performance.

Skills

Leadership

Agile delivery expertise

Stakeholder engagement

Communication

Problem-solving

Education

Relevant certifications in agile methodologies

Experience in technology solutions delivery

Job description

Job Description

Carnival UK is seeking a Delivery Manager to lead the transformation of our flight booking services, ensuring seamless guest journeys from home to ship. This role is pivotal in delivering complex, high-impact technology solutions that connect air travel with our cruise operations.

We’re hiring for a Senior Product Manager, but we’re advertising it as a Delivery Manager because we want to speak directly to people who are passionate about making things happen.

This role is all about end-to-end ownership: from shaping product direction to ensuring smooth delivery with cross-functional teams. You’ll be the person who connects the dots between user needs, business goals, and technical execution—leading delivery while influencing product strategy.

Why the Title?

We’ve found that “Delivery Manager” better reflects the hands-on, outcome-focused nature of this role. If you’ve worked in agile environments, led squads, or driven product delivery in fast-paced settings, you’ll likely thrive here—even if your current title is Product Manager, Delivery Manager, or something else entirely.

This Role is for You If You:

• Have a product mindset but love being close to delivery.
• Enjoy working with engineers, designers, and stakeholders to bring ideas to life.
• Are comfortable owning both the “what” and the “how.”

As we modernize our legacy systems, this role will focus on orchestrating the delivery of integrated, scalable, and resilient flight solutions. You’ll work across teams to ensure that our guests experience a smooth and coordinated transition from air to sea.

Key Responsibilities

• End-to-End Delivery Leadership: Drive the successful delivery of technology solutions that support flight booking and integration with cruise operations.
• Cross-Functional Collaboration: Partner with engineering, operations, and commercial teams to ensure alignment and timely execution.
• Stakeholder Engagement: Engage with internal and external stakeholders to ensure delivery meets business needs and guest expectations.
• Team Leadership: Lead and mentor delivery teams, fostering a high-performance culture.
• Continuous Improvement: Use data and feedback to refine delivery processes and enhance service quality.
• Travel: Occasional international travel to ships and ports, including some evening and weekend work.

Positioned within our internal structure from CUK15 (entry level) to CUK1 (Brand President), this role is classified as a CUK06, offered as a full-time position, on a permanent basis. We offer hybrid work including up to two days from home.

What We’re Looking For

• Proven experience delivering complex technology solutions in a matrixed environment—ideally involving travel, leisure, or hospitality.
• Strong track record of managing delivery across the full lifecycle—from planning to implementation and optimisation.
• Experience working in scenarios involving coordination between multiple transport or service providers.
• Agile delivery expertise with relevant certifications.
• Excellent leadership and communication skills.

About You: A Catalyst for Change

We believe that diversity enriches our team. We're interested in candidates who:

• Bring fresh ideas and different perspectives
• Have a background in customer-centric technologies
• Are adaptable and innovative
• Have strong stakeholder engagement skills

Why Join Us? Working with us is about more than a job. It's about creating unforgettable holiday happiness for our guests and a fulfilling career for you. Our benefits package reflects our commitment to your wellbeing:

• Hybrid working arrangements.
• Regular office events and charity fundraisers.
• Extensive learning and development opportunities.
• Annual bonus.
• Minimum 25 days leave, bank holiday allowance, and holiday trading scheme.
• Employee-led networks and wellbeing programs.
• Recognition scheme with prizes and awards.
• Employee discounted cruising plus friends and family offers.
• Contributory pension scheme.
• Private medical and dental insurance.
• Life assurance.
• Parental and adoption leave.
• Employee shares plan.
• Electric car and cycle to work schemes.
• Onsite restaurant with healthy meal options.
• Discounted retail and leisure via discounts portal.

Ready to Lead? If guiding a technology team to new heights excites you, we're eager to hear from you. Apply now to start your journey with us, where your performance-led leadership will make a difference in our shared success.

Recruitment Journey

For more information on your recruitment journey, please visit https://bit.ly/CUKCandidateJourney.

#CUK

#Job Functions: Product Management

About Us

Holidays are one of life’s greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.

No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world’s largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain’s rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.

Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.

It’s through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel’s Employer of Choice.