Senior Debt Recovery Specialist

Yü Group PLC; Leicester; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading company in the energy sector is seeking a Senior Debt Recovery Specialist in Leicester. The role involves managing overdue accounts, negotiating settlements, and collaborating with various departments to ensure efficient recovery processes. Ideal candidates will have a strong background in collections and a drive for results.

Benefits

24 days annual leave + bank holidays

Generous bonus scheme based on performance

Training and development opportunities

Day off on your birthday

Employee Assistance Programme

Annual salary review

Qualifications

• Experience in collections and recoveries, preferably in energy or financial services.
• Ability to manage complex queries and reduce DSO.
• Strong communication skills and a professional demeanor.

Responsibilities

• Manage overdue accounts through proactive contact.
• Negotiate payment arrangements and settlements.
• Collaborate with legal and customer service departments.

Skills

Negotiation

Communication

Analytical skills

Team collaboration

Problem-solving

Job description

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Reports to: Collections Manager

Location: Leicester, LE3 5BZ

Working hours: Monday to Friday, 37.5 hours a week. Office Based.

Salary: £25,000 - £28,000 (Subject Tax and NI)

Bonus: Up to £12,000 annually (£3,000 per quarter), based on performance and KPIs (subject to tax and NI)

Are you a tenacious Collections & Recoveries professional looking for your next challenge?

We’re looking for a results-driven Collections and Recoveries Specialist to join our expanding team. If you have a background in the energy or financial services sector and excel at managing complex queries and reducing DSO (Days Sales Outstanding), we’d love to hear from you.

We’re one of the UK’s fastest-growing energy suppliers, providing services to thousands of commercial businesses across the country. With bold expansion plans and a proven track record of success, this is an exciting time to join our journey. We’re building something big — and you could play a key role in shaping what comes next.

Department YUR - 2120 - Debt Enforcement & Mgt Employment Type Permanent - Full Time Location Leicester Workplace type Onsite Compensation £25,000 - £28,000 / year Reporting To Collections Manager

This Role's Hiring Manager

Christopher Hughes

View Christopher's Profile

What We Need from Yü

Here’s a taste of what you’ll be doing:

• Proactively manage the recovery of overdue accounts through outbound contact via phone, email, and written correspondence
• Handle complex and high-value cases, negotiating payment arrangements or settlements in a professional and commercially sound manner
• Collaborate with departments including Legal and Customer Service to resolve disputes and ensure smooth recovery processes
• Investigate reasons for non-payment, assess risks, and recommend actions to mitigate further exposure
• Analyse account data to spot trends and areas for improvement
• Provide regular performance updates and reports to senior management
  
  

About Yü

If you have what it takes you could be just what we’re looking for…

We’re after more than just experience — we want someone who shares our energy, resilience, and drive:

• Decisive thinker – You make sound judgements under pressure
• Commercial mindset – You balance business goals with fair outcomes for customers
• Insightful – You can distinguish between genuine financial hardship and avoidable non-payment
• Clear communicator – Confident and articulate on the phone and in writing
• Collaborative – A team player who supports colleagues and contributes to shared success
• Motivated & resilient – Positive attitude and eager to improve continuously
• Respectful & personable – Always professional and courteous in interactions
• Detail-oriented & dependable – You follow through and don’t cut corners
  
  

Why Join Us?

• Structured bonus – Earn up to £12,000 per year based on clear KPIs
• Supportive team – Work with friendly, like-minded professionals in a growing business
• Career growth – Be part of a rapidly scaling organisation with real development opportunities
• Dynamic environment – No two days are the same, and your contributions will be noticed
  
  

Yü Come First

We have a wide range of benefits for our employees including:

• 24 days annual leave + bank holidays
• Generous bonus scheme based on individual and team performance
• Training and development opportunities to Supervisory and Management positions
• Training and development opportunities to spend time in our sister business Yu Smart
• Holiday buy – up to 5 additional days
• Day off on your birthday
• Employee Assistance Programme
• Annual salary review
• Enhanced paternity, maternity and adoption policies
• Yü made a difference Awards
• 3 days additional annual leave if you get married/civil partnership etc.
• Appointment allowance
• Long service recognition
• Refer a friend payment
• Company sick pay (subject to length of service)
• New modern facilities
• Death in service and critical illness cover
• Plus, many more
  
  

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.

If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.

#YUIndeed

About Yü Group

Yü Energy are one of the UK’s fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK.

On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.

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Seniority level

• Seniority level

  Mid-Senior level

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