Senior Debt Recovery Specialist

TN United Kingdom; Leicester; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a rapidly growing organization as a Senior Debt Recovery Specialist in Leicester. This role involves managing overdue accounts, negotiating settlements, and collaborating with various departments to ensure effective debt recovery. The ideal candidate is a skilled negotiator with experience in the Energy or Financial Services sectors, capable of making quick decisions under pressure. Enjoy a supportive work environment with numerous benefits, including a generous bonus scheme and opportunities for professional development. If you're motivated and ready to make an impact, this is the perfect opportunity for you.

Benefits

24 days annual leave + bank holidays

Generous bonus scheme

Training and development opportunities

Holiday buy-up to 5 days

Day off on your birthday

Employee Assistance Programme

Annual salary review

Enhanced parental policies

Long service recognition

Refer a friend bonus

Qualifications

• Experience in debt recovery or collections within Energy or Financial Services.
• Ability to manage complex queries and negotiate payments.

Responsibilities

• Manage overdue accounts and negotiate payments with customers.
• Collaborate with Legal and Customer Service to resolve disputes.
• Analyze account data to identify trends and prepare reports.

Skills

Negotiation Skills

Analytical Skills

Communication Skills

Decision Making

Teamwork

Job description

The provided job description is comprehensive and well-structured, but it can be improved with better formatting for enhanced readability and engagement. Minor adjustments include ensuring consistent use of HTML tags and removing redundant or irrelevant content. Here is a refined version:

Senior Debt Recovery Specialist, Leicester

Reports to: Collections Manager

Working hours: Monday to Friday, 37.5 hours a week. Office Based.

Salary: £25,000 (Subject to Tax and NI)

Bonus: Earn up to £12,000 over the year (£3k each quarter), paid quarterly (subject to tax, NI, performance, and KPIs).

If you are a diligent Collections and Recoveries Specialist, we would like to hear from you. You are a skilled negotiator from either the Energy or Financial Services industries and can utilize your skills to reduce DSO through managing complex queries.

We’re going places, and you can too! We are one of the UK’s most successful organizations, growing rapidly. We provide energy to thousands of commercial businesses across the UK and have big plans for the future.

Due to expansion, we’re looking for talented and ambitious individuals to join us and play a key role in our growth.

What We Need from You

Here’s a taste of what you’ll be doing:

• Manage the recovery of overdue accounts by contacting customers via phone, email, and letters.
• Handle complex and high-value accounts, negotiating payments and settlements to recover debts.
• Collaborate with Legal and Customer Service departments to resolve disputes and facilitate recovery.
• Investigate unpaid bills, assess risks, and recommend mitigation measures.
• Analyze account data to identify trends and prepare reports for management.

Ideal Candidate Traits:

• Good decision-maker — listens carefully and makes quick, accurate decisions under pressure.
• Commercial thinker — balances business objectives with customer outcomes.
• Intuitive — distinguishes between customers in genuine payment difficulty and those choosing not to pay.
• Great communicator — confident and clear on calls.
• Team player — willing to support colleagues.
• Motivated and resilient — positive attitude and eager to learn.
• Friendly — polite and respectful.
• Tenacious — detail-oriented and persistent.

Benefits:

• 24 days annual leave + bank holidays
• Generous bonus scheme based on performance
• Training and development for supervisory and management roles
• Opportunities to spend time in our sister business Yu Smart
• Holiday buy-up to 5 days
• Day off on your birthday
• Employee Assistance Programme
• Annual salary review
• Enhanced paternity, maternity, and adoption policies
• Additional leave for marriage/civil partnership
• Long service recognition
• Refer a friend bonus
• Sick pay (subject to service length)
• Modern facilities
• Death in service and critical illness cover

Note: This position does not meet UK Visas & Immigration sponsorship criteria for Skilled Worker visas. Only applicants with indefinite right to work in the UK will be considered.

If you need reasonable adjustments to apply, please let us know. #YUIndeed

Yü Energy is one of the UK’s fastest-growing business energy suppliers, serving thousands of companies. Our mission is to revolutionize the UK business energy market with expert, personalized service and competitive prices tailored to our customers’ needs.