Senior Debt Recovery Specialist

Yü Group; East Midlands, Leicester; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading energy supplier in the UK is seeking a Senior Debt Recovery Specialist to join their team in Leicester. This role involves managing overdue accounts, negotiating settlements, and collaborating with various departments to ensure effective recovery processes. The ideal candidate will possess strong communication and analytical skills, with a focus on achieving results in a dynamic environment. Join a supportive team with opportunities for career growth and a structured bonus scheme.

Benefits

24 days annual leave plus bank holidays

Generous bonus scheme based on performance

Training and development for supervisory roles

Holiday buy-up of up to 5 days

Day off on your birthday

Employee Assistance Programme

Annual salary reviews

Enhanced parental policies

Recognition awards

Qualifications

• Experience in energy or financial services sector.
• Ability to manage complex queries and reduce DSO.

Responsibilities

• Manage recovery of overdue accounts through various contact methods.
• Negotiate payment arrangements for high-value cases.
• Collaborate with Legal and Customer Service departments.

Skills

Negotiation

Communication

Analytical Skills

Team Collaboration

Job description

Senior Debt Recovery Specialist

Department: YUR - 2120 - Debt Enforcement & Mgt

Employment Type: Permanent - Full Time

Location: Leicester

Reporting To: Collections Manager

Compensation: £25,000 - £28,000 / year

Description

Reports to: Collections Manager
Location: Leicester, LE3 5BZ
Working hours: Monday to Friday, 37.5 hours a week. Office Based.
Salary: £25,000 - £28,000 (Subject to Tax and NI)
Bonus: Up to £12,000 annually (£3,000 per quarter), based on performance and KPIs (subject to tax and NI)

Are you a tenacious Collections & Recoveries professional looking for your next challenge?

We’re seeking a results-driven Collections and Recoveries Specialist to join our expanding team. If you have experience in the energy or financial services sector and excel at managing complex queries and reducing DSO (Days Sales Outstanding), we’d love to hear from you.

We’re one of the UK’s fastest-growing energy suppliers, providing services to thousands of commercial businesses nationwide. With bold expansion plans and a proven track record, this is an exciting opportunity to be part of our journey.

What We Need from You

• Proactively manage the recovery of overdue accounts through outbound contact via phone, email, and written correspondence
• Handle complex and high-value cases, negotiating payment arrangements or settlements professionally
• Collaborate with Legal and Customer Service departments to resolve disputes and ensure smooth recovery processes
• Investigate reasons for non-payment, assess risks, and recommend actions to mitigate exposure
• Analyse account data to identify trends and areas for improvement
• Provide regular performance updates and reports to senior management

About You

• Decisive thinker with sound judgment under pressure
• Commercial mindset balancing business goals with fair customer outcomes
• Insightful in distinguishing genuine hardship from avoidable non-payment
• Clear communicator, confident and articulate both verbally and in writing
• Collaborative team player supporting colleagues and shared success
• Motivated, resilient, with a positive attitude and continuous improvement drive
• Respectful, personable, professional, and courteous
• Detail-oriented and dependable, committed to following through

Why Join Us?

• Structured bonus – Earn up to £12,000 per year based on KPIs
• Supportive team – Work with friendly professionals in a growing company
• Career growth – Opportunities for development within a rapidly scaling organisation
• Dynamic environment – Varied daily tasks with recognition of your contributions

Yü Comes First

We offer a wide range of employee benefits, including:

• 24 days annual leave plus bank holidays
• Generous bonus scheme based on performance
• Training and development for supervisory and management roles
• Opportunities to spend time in our sister business Yu Smart
• Holiday buy-up of up to 5 days
• Day off on your birthday
• Employee Assistance Programme
• Annual salary reviews
• Enhanced parental policies
• Recognition awards, additional leave for special occasions, and more

This position does not meet UK Visas & Immigration sponsorship criteria for Skilled Worker visas; applications are only accepted from candidates with indefinite right to work in the UK. If you require reasonable adjustments during the application process, please let us know.