Senior Data Science & Customer Insight Lead

Greggs; Newcastle upon Tyne; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Management Bonus Scheme

Pension with 7% matching employer

Company car or car allowance

Colleague discount 50% of products

Profit share 10% of profits

25 days annual leave

Colleague share plans

Private Medical Insurance

Income Protection

Death in service 4x salary

Virtual GP / wellbeing app

Employee Assistance Programme

Discounts and lifestyle offers

Career progression

Colleague Networks

Job summary

Greggs is seeking a Data Science and Insight Lead to join the Customer team. You will transform customer data into meaningful insights, enabling more personalised experiences and smarter business decisions through advanced analytics, predictive modelling and experimentation.

You will work with stakeholders across the business to drive loyalty, frequency, and commercial performance. The role involves leading a high-performing team, shaping customer strategy, and collaborating with Marketing,

Qualifications

• Extensive experience analysing customer, transactional and digital data for insights.
• Proven ability to translate data into clear recommendations for senior stakeholders.
• Experience designing and evaluating experiments with statistical significance.

Responsibilities

• Lead the development of customer insight to understand loyalty, frequency and spend.
• Identify trends and risks in customer data and turn insights into recommendations.
• Use predictive modelling and analytics to drive engagement and performance.
• Shape decisions to drive loyalty, visit frequency and sustainable growth.
• Translate complex analysis into actionable recommendations for senior stakeholders.

Skills

SQL

Customer analytics

Predictive modelling

A/B testing

Python or R

Dashboards

Education

Degree in numerate or analytical discipline

Tools

Snowflake

BigQuery

Databricks

Job description

Greggs is seeking a Data Science and Insight Lead to join the Customer team. You will transform customer data into meaningful insights, enabling more personalised experiences and smarter business decisions through advanced analytics, predictive modelling and experimentation.

You will work with stakeholders across the business to drive loyalty, frequency, and commercial performance. The role involves leading a high-performing team, shaping customer strategy, and collaborating with Marketing,