Senior Data Operations Consultant

Royal London; Alderley Edge; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

28 days annual leave

Employer pension match 14%

Private medical insurance

Job summary

Royal London is seeking a Senior Data Operations Consultant to join the Brand, Marketing and Corporate Communications team. You will own and support the marketing data strategy, ensuring data-led marketing is embedded across the business and operates safely and efficiently.

You will manage end-to-end data journeys, ETL processes, data quality and cross-platform integration to enable automated engagement across channels, while applying GDPR considerations and driving continuous improvements.

Qualifications

• Experience with customer segmentation and CRM platforms.
• Familiarity with Microsoft D365 and Customer Insights data/journeys is a plus.
• Knowledge of SQL, ETL processes and the data journey across multiple platforms.
• Experience transforming large customer, prospect, and policy data.
• Ability to leverage data to drive customer engagement.
• Knowledge of Git and Alteryx or similar tools would be advantageous.

Responsibilities

• Contribute to end-to-end data journey from source to send, including ETL and cross-platform integration.
• Support and own improvements to streamline processes and scale operations.
• Enable accurate and timely marketing data across channels.
• Collaborate with data and tech teams to achieve marketing and engagement strategy.
• Apply GDPR regulations in gathering, storing and managing consumer data.
• Be proactive in data process improvements and own data documentation.

Skills

Customer segmentation

CRM platforms

Agile experience

Data analysis

Stakeholder collaboration

Data-driven marketing

Tools

SQL

ETL processes

Databricks

Git

Alteryx

D365

PySpark

Job description

Contract type: Fixed Term
Location: Alderley Park
Working style: Hybrid 50% home/office based

We have an exciting opportunity for a Senior Data Operations Consultant to join our Brand, Marketing and Corporate Communications team. You'll play a pivotal role in delivering marketing capabilities that support the Group's brand and marketing function. This is an exciting opportunity to own and support the marketing data strategy, ensuring data-led marketing is embedded across the business. You'll help maintain and build future capabilities in line with group strategy and priorities, ensuring marketing is delivered safely, efficiently, and effectively.

About the role

• Contribute to the end-to-end data journey from source to send - covering ETL processes, cross platform integration, data quality and robust pipelines to deliver automated engagement activity across multiple channels.
• Support and own the continuous improvements needed to streamline and improve process flows and create a robust scalable operation.
• Support the marketing channel and engagement strategy. Be responsible for the accurate and timely enablement of all marketing data.
• Work closely with the wider data and technology teams to achieve the marketing and engagement strategy.
• Understand and apply the GDPR regulations when gathering, storing and managing the Consumer data.
• Challenge the norm. Be proactive in approach to data process improvements.
• Own the data processes and documentation associated with all data management

About you

• Skilled in customer segmentation, digital marketing and CRM platforms.
• Experience of working within Microsoft D365, Customer Insights-Data, Customer Insights-Journeys (Not Essential).
• Knowledge or interest to learn in SQL, ETL processes and the data journey across multiple platforms.
• Dealing with and transforming large sets of customer and prospect data and policy data.
• Able to leverage data and insight to drive customer engagement.
• Knowledge of PySpark and the Databricks environment would be advantageous.
• Experience of working in an Agile environment.
• Experience in analysing and interpreting data.
• Knowledge of propensity models and how this work and can be utilised in marketing and communications is desirable.
• Knowledge of code version control protocols such as Git.
• Knowledge of Alteryx or similar data manipulation tools.

About Royal London

We're the UK's largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We've always been proud to reward employees by offering great workplace benefits such as

• 28 days annual leave in addition to bank holidays
• an up to 14% employer matching pension scheme
• private medical insurance

Inclusion, diversity and belonging

We're an inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected - whatever their background.