Senior Cybersecurity Customer Success Lead

ServiceNow; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

Armis from ServiceNow is seeking a Technical Customer Success Manager to join the growing Customer Success Team. You will align new use cases to CISO goals, guide successful adoption of the Armis platform, and act as the business liaison across cross-functional teams to achieve maximum value for customers.

You will manage up to 20 accounts, build early relationships, drive implementation, and report risks and wins to leadership while leveraging Gainsight to monitor health metrics and ensure

Qualifications

• 5+ years experience in a related function with direct customer facing, advocacy and engagement experience in post-sales, systems engineering, professional services or client management functions, ideally in Customer Success.
• 3+ years experience in network engineering, architecture, support, or network design capacity
• 2+ years experience working in Security/Healthcare/automotive/Retail/OT
• Strong technical and problem solving skills coupled with the ability to provide quick resolution to problems.
• Solid project management and solution delivery experience, with demonstrated ability to drive projects from definition to final delivery.

Responsibilities

• Manage a portfolio of up to 20 accounts throughout their lifecycle with Armis.
• Build strong customer relationships by engaging early as the customer transitions from the PreSales phase to deployment.
• Guide the customer through the implementation phase, delivering use cases and value.
• Responsible for overall health and retention of the assigned customers, maximizing customer satisfaction and driving adoption and value.
• Reporting Risks and Wins internally to Armis account team and externally to account sponsors and executives.
• Understand customer product issues and feature requests to prioritize the voice of the customer with the Armis product team.

Skills

Verbal & written communication

Customer-facing experience

Relationship building

Project management

Problem solving

Cross-functional collaboration

Education

B.S. in IT/IS/CS/MIS or equivalent

Tools

Gainsight

Linux OS

Job description

Armis from ServiceNow is seeking a Technical Customer Success Manager to join the growing Customer Success Team. You will align new use cases to CISO goals, guide successful adoption of the Armis platform, and act as the business liaison across cross-functional teams to achieve maximum value for customers.

You will manage up to 20 accounts, build early relationships, drive implementation, and report risks and wins to leadership while leveraging Gainsight to monitor health metrics and ensure