Senior Technical CSM — Remote Growth & Adoption Leader

ServiceNow; City of Westminster; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Flexible work options

Job summary

ServiceNow seeks a Technical Customer Success Manager to join the Customer Success Team. This role focuses on guiding customers through deployment, aligning use cases with business goals, and driving value realization of the Armis platform within their organization.

You will liaise with executives, product, engineering, and sales to maximize adoption and retention. The TCSM will manage up to 20 accounts, deliver executive reviews, and leverage Got Gainsight metrics to monitor health and risk.

Qualifications

• 5+ years in a related customer-facing, post-sales or account-management role.
• Strong technical problem-solving and fast-resolution capability.
• Excellent verbal and written communication, presentation and interpersonal skills.
• Experience in Cyber Security, networking or healthcare/OT domains is a plus.
• Ability to travel regionally up to 20–25% per quarter.

Responsibilities

• Manage a portfolio of up to 20 accounts through lifecycle.
• Define success plans and strategy with customers at deployment.
• Guide adoption and delivery of use cases to achieve value realization.
• Ensure health and retention, maximize satisfaction and drive growth.
• Coordinate with cross-functional teams and provide executive updates.

Job description

ServiceNow seeks a Technical Customer Success Manager to join the Customer Success Team. This role focuses on guiding customers through deployment, aligning use cases with business goals, and driving value realization of the Armis platform within their organization.

You will liaise with executives, product, engineering, and sales to maximize adoption and retention. The TCSM will manage up to 20 accounts, deliver executive reviews, and leverage Got Gainsight metrics to monitor health and risk.