Senior CX Solutions Architect - AWS & Amazon Connect Lead

Gamma; Manchester; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

25 days annual leave + birthday

Subsidised private medical insurance

5.1% matched pension contributions

Enhanced parental leave

Life assurance and Income protection

Share save and incentive plans

Electric Vehicle and Cycle scheme

Employee discounts

Volunteer day

Job summary

Gamma is seeking a Lead Solutions Architect for the Enterprise division to work with UK private and public sector clients, focusing on Amazon Connect and other CX solutions. You will adopt a consultative, commercial approach to architect and present end-to-end solutions.

You will lead engagements with sales teams, own the pre-sales lifecycle, and help shape CX offerings for large Enterprise accounts while mentoring team members and ensuring successful delivery.

Qualifications

• 5yrs+ demonstrable experience in a pre-sales / sales engineering / customer solutions role with strong technical and commercial skills.
• 2+ years demonstrable experience designing and configuring Amazon Connect solutions.
• Excellent presentation skills for training delivery and senior-level briefings.
• Strong customer-facing capability and ability to present at senior levels.
• Experience producing technical sales proposals.

Responsibilities

• Collaborate with sales, solutions architects, and consultants to gain new customers and deepen penetration in existing accounts.
• Own the solution through the contract process with a consultative approach.
• Support CX opportunities with technical insights across Gamma’s product set.
• Advise customers on CX requirements and translate them into functional solutions.
• Lead customer solution presentations and meetings as needed.
• Mentor and develop junior team members.

Skills

Pre-sales experience

Customer-facing

Presentation skills

Sales engineering

Technical sales proposals

Tools

Amazon Connect

AWS

Job description

Gamma is seeking a Lead Solutions Architect for the Enterprise division to work with UK private and public sector clients, focusing on Amazon Connect and other CX solutions. You will adopt a consultative, commercial approach to architect and present end-to-end solutions.

You will lead engagements with sales teams, own the pre-sales lifecycle, and help shape CX offerings for large Enterprise accounts while mentoring team members and ensuring successful delivery.