Lead CX Solutions Architect - Enterprise Markets

Gamma; Glasgow; On-site; GBP 110,000 - 170,000; Full time

Benefits offered by this job

25 days annual leave + birthday

Subsidised private medical insurance

5.1% matched pension contributions

Enhanced parental leave

Life assurance and Income protection

Share save and incentive plans

Electric Vehicle and Cycle scheme

Employee discounts

Volunteer day

Job summary

Gamma is seeking a Lead Solutions Architect for Enterprise to drive AWS Connect-based CX solutions for major private and public sector customers in the UK. You will work closely with sales, solutions architects and consultants to craft and win complex deployments, owning the solution from inception through to contract award.

You will apply deep technical expertise across CX products, translate customer needs into effective, scalable architectures, and mentor rising stars within the team.

Qualifications

• 5+ years in pre-sales / sales engineering with strong technical and commercial skills.
• 2+ years designing and configuring Amazon Connect solutions.
• Excellent presentation skills for training delivery and senior-level briefings.
• Strong customer-facing abilities and ability to present to senior stakeholders.
• Experience producing technical sales proposals.

Responsibilities

• Collaborate with sales, SA and SC teams to win new customers and deepen penetration in existing accounts.
• Own the solution through to contract award with a consultative approach across Gamma's products.
• Support CX offerings with pre-sales and direct CX opportunities.
• Provide consultancy to help customers develop CX requirements and translate them into actionable solutions.
• Present and participate in customer solution meetings and reviews as required.
• Mentor and develop junior team members through guidance and coaching.
• Feedback customer requirements to Proposition Management to inform roadmaps.

Skills

Pre-sales experience

Amazon Connect design

Customer facing

Presentation skills

Job description

A Bit About Us

At Gamma we provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region.

Our people are at the heart of everything we do. When you join us, you'll be part of a collaborative, forward-thinking team that's transforming how businesses connect and communicate globally.

We're growing fast, but we never lose sight of what matters: our people. Whether you're looking to develop your skills, take on new challenges, or make a meaningful impact, Gamma is the place to do it.

Who are we looking for?

At Gamma Enterprise, we support some of the most recognised Enterprise and Public Sector companies in the world for their business-critical CX requirements, with a focus on Amazon Connect as a strategic solution in our CX practice. Within our Enterprise division, we focus on solving real world communication problems by creating solutions. We apply knowledge, creative thinking and problem solving with strategic products to transform our customers' technology stacks. Within Enterprise, we do this across Networking, Security, Mobile, Collaboration & CX and is backed by some of the strongest expertise in the market.

As a Lead Solutions Architect in Enterprise you will be working directly with a wide array of customers across private, and public sectors therefore you will possess excellent client facing skills and be able to adopt a commercial, consultative approach. We are looking for a dynamic thinking, technical expert in AWS products, namely Amazon Connect. You will be working in the Direct Enterprise division.

What will you be doing day-to-day?

• The Lead Solutions Architect will work alongside the sales team, Solutions Architects and Solutions Consultants to gain new customers as well as increase penetration into existing customer accounts by using innovative and creative technical solutions.
• They will ensure effective pre-sales and solutions support by providing good technical expertise across a wide range of Gamma's products. They will 'own' the solution to contract award by displaying a comprehensive consultative approach.
• To support the development of business opportunities in conjunction with the CX presales and direct sales teams.
• Where appropriate, provide consultancy to aid customers in the development of their CX requirements. Solution size will vary but Lead Solutions Architects will focus on solutions for the larger Enterprise customers dealing directly with Gamma as a provider.
• Understand customer requirements and by displaying a strong level of knowledge across CX products and services, translate these requirements into functional, effective, and appropriate solutions.
• Providing consultative technical support for opportunities, bids and proposals for customer solutions incorporating multiple core products and services
• Participate in customer solution presentations and meetings as and when required.
• Help develop new and emerging team members through support and guidance.
• Interfacing with Proposition Management to feedback customer requirements

What you’ll need:

• 5yrs + Demonstrable experience within a pre-sales / sales engineering / customer solutions position with strong technical and commercial skills.
• 2+ years demonstrable experience designing and configuring Amazon Connect solutions
• Excellent presentation skills required to undertake training delivery and the ability to present to all levels.
• Excellent customer facing skills and the ability to present at senior levels.
• Written presentation skills in producing Technical Sales proposals.

What do we offer you?

• 25 days annual leave + birthday
• Subsidised private medical insurance
• 5.1% matched pension contributions
• Enhanced parental leave
• Life assurance and Income protection
• Share save and incentive plans
• Electric Vehicle and Cycle scheme
• Employee discounts
• Volunteer day

A few things to note

We require all candidates to be eligible to work in the UK and pass a basic DBS check.

Gamma is an equal-opportunity employer committed to building diverse, inclusive teams where everyone feels valued and can be their authentic selves. We welcome applicants from all backgrounds, especially those underrepresented in our industry. As a family-friendly employer, we foster a culture of trust, autonomy, and flexibility to support your work-life balance and help you thrive at Gamma.