Lead CX Solutions Architect – AWS Connect Expert

Gamma; Glasgow; On-site; GBP 110,000 - 170,000; Full time

Benefits offered by this job

25 days annual leave + birthday

Subsidised private medical insurance

5.1% matched pension contributions

Enhanced parental leave

Life assurance and Income protection

Share save and incentive plans

Electric Vehicle and Cycle scheme

Employee discounts

Volunteer day

Job summary

Gamma is seeking a Lead Solutions Architect for Enterprise to drive AWS Connect-based CX solutions for major private and public sector customers in the UK. You will work closely with sales, solutions architects and consultants to craft and win complex deployments, owning the solution from inception through to contract award.

You will apply deep technical expertise across CX products, translate customer needs into effective, scalable architectures, and mentor rising stars within the team.

Qualifications

• 5+ years in pre-sales / sales engineering with strong technical and commercial skills.
• 2+ years designing and configuring Amazon Connect solutions.
• Excellent presentation skills for training delivery and senior-level briefings.
• Strong customer-facing abilities and ability to present to senior stakeholders.
• Experience producing technical sales proposals.

Responsibilities

• Collaborate with sales, SA and SC teams to win new customers and deepen penetration in existing accounts.
• Own the solution through to contract award with a consultative approach across Gamma's products.
• Support CX offerings with pre-sales and direct CX opportunities.
• Provide consultancy to help customers develop CX requirements and translate them into actionable solutions.
• Present and participate in customer solution meetings and reviews as required.
• Mentor and develop junior team members through guidance and coaching.
• Feedback customer requirements to Proposition Management to inform roadmaps.

Skills

Pre-sales experience

Amazon Connect design

Customer facing

Presentation skills

Job description

Gamma is seeking a Lead Solutions Architect for Enterprise to drive AWS Connect-based CX solutions for major private and public sector customers in the UK. You will work closely with sales, solutions architects and consultants to craft and win complex deployments, owning the solution from inception through to contract award.

You will apply deep technical expertise across CX products, translate customer needs into effective, scalable architectures, and mentor rising stars within the team.