Senior CX Advisor: Premium Travel Experience

Royal Caribbean Group

Greater London

Hybrid

GBP 32,000 - 46,000

Full time

13 days ago

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Job summary

Royal Caribbean Group's International Guest Trade and Services Team has an exciting career opportunity for a full time Sr. Advisor, Customer Experience Services.

Working within an inbound contact centre team, the Royal Agent’s role is to support trade partners and guests from initial sales enquiry through air and service touch points to the guest departing for their cruise holiday. The role focuses on delivering premium service to UK & Ireland trade partners and guests, meeting personal and team

Qualifications

Experience within Royal Caribbean and travel industry.
Guest complaints experience desirable.
Ability to multitask and work under pressure.
Excellent interpersonal and communication skills.
Willingness to work a shift pattern including weekends.

Responsibilities

Answer inbound calls from travel partners and direct guests with an upbeat and friendly disposition, exceptional verbal communication skills, and a strong commitment to customer satisfaction.
Servicing existing bookings through our in-house Reservation System to match customer needs.
Handling air enquiries using relevant air booking tools.
Take full ownership of guest issues and provide solutions on first contact.
Convert sales enquiry calls into bookings using the in-house reservation system.

Skills

Customer service

Communication

Multitasking

Shift work

Team player

Tools

AS400

Travelbox

WFM

Job description

Royal Caribbean Group's International Guest Trade and Services Team has an exciting career opportunity for a full time Sr. Advisor, Customer Experience Services.

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