Advisor, Personal Cruise Outbound, Contact Centre

Carnival UK (P&O Cruises & Cunard); Southampton; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Employee discounts

Health cash plan

Discount portal for retail and leisure

25 days leave + bank holidays

Job summary

Carnival UK in Southampton seeks a Personal Cruise Advisor (Outbound) to build guest relationships, secure bookings from leads, and upsell cruise products. You’ll manage pre-cruise queries, resolve issues, and drive repeat business in a hybrid role with two days in the Southampton office and homeworking when possible. Interview process includes online assessments and a face-to-face interview.

Qualifications

• Previous experience in a sales role in a customer focused environment.
• Ability to use sales conversation techniques to meet sales targets.
• Effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests.
• Exceptional customer service and relationship management skills.
• Ability to solve problems and make decisions within the boundaries of the role.

Responsibilities

• Developing and managing relationships with assigned guests through excellent customer service and rapport building.
• Working to achieve guest and revenue targets by proactively securing bookings from leads with limited supervision.
• Using product knowledge and sales skills to convert guests to book and upsell cruise products and ancillaries.
• Acting as the guest's one point of contact throughout the pre-cruise journey and resolving issues to generate repeat business.

Skills

Sales experience

Customer service

Communication skills

Relationship management

Problem solving

Job description

Job Description

No one knows cruising like Carnival UK. We deliver holiday happiness for millions of people each year and that’s a responsibility we take seriously.

We’re part of Carnival Corporation, the world’s largest holiday company and a business to truly believe in. Our 24/7 operation is propelled by the vast variety of roles under our roof, and anchored by our nautical knowledge that spans the globe.

From formal qualifications to the life lessons of worldwide travel, we offer our people a broad range of personal and professional development opportunities and this journey can begin as a Personal Cruise Advisor (Outbound) within our Contact Centre Operation.

Key Responsibilities Include

• Developing and managing relationships with their assigned guests, through excellent customer service and rapport building.
• Working to achieve guest & revenue targets by proactively securing bookings from leads provided from across the business with limited supervision
• Through passion for our brand, using your product knowledge and sales skills you will covert guests to book, recognising opportunities on every contact to maximise the guest’s cruise experience through upselling, the purchase of cruise holiday products and ancillaries.
• Acting as the guests one point of contact throughout the pre cruise journey, providing support with existing booking queries & amendments, and confidently owning and resolving any issues they are presented with, with the aim of generating repeat business.

This role is classified as CUK13 and is available on a full-time permanent basis. We offer hybrid work with a minimum of two days per week in our Southampton office and home working if further afield.

Requirements: What You Need to Succeed

• Previous experience within a sales role in a customer focused environment
• Ability to use sales conversation techniques to meet sales targets
• Effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests
• Exceptional customer service and relationship management skills
• Ability to solve problems and make decisions within the boundaries of the role

We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.

About You: The Ideal Candidate

• Professionalism – be ready for work, courteous to colleagues and protect customer information
• Positive Attitude
• Team Collaboration
• Motivation and drive to reach personal and team goals

Personal Cruise Advisor, Outbound: What you need to know

Start date – November 2026

Interview Process: You will be asked to complete an online assessments (tasks and a one-way video interview) and if progressed you will then attend a face-to-face interview in Carnival House, Southampton.

Interview dates will be in Sept/Oct 2026

You will be required to work shifts on a rostered basis within the opening hours of the Contact Centre (CCO) Monday to Friday 08:30 to 20:15, Saturday 08:30 to 18:15 and Sunday 10:00 - 17:15, inclusive of weekends and evenings.

You will be required to work 2 Saturdays in 4 and 1 Sunday in 4. Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangements with the CCO Resource Planning team.

Why Join Us?

Working within our Contact Centre Operations teams means you’ll be part of a community that values growth, work-life balance, and well-being.

Read our employee experience guide to learn more about life as a Carnival UK colleague.

CUK-employee-experience-guide-July-2025.pdf

• Employee Discounted Cruising plus Friends and Family offers
• Recognition scheme with prizes and awards
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers
• Extensive learning and development opportunities
• Employee-led networks
• Company paid Health Cash Plan and health assessment
• Discounted retail and leisure via discounts portal
• Minimum 25 days leave and bank holiday allowance

Recruitment Journey

For more information on your recruitment journey, please visit Candidate Journey Map.

About Us

Holidays are one of life’s greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.

No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world’s largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain’s rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.

Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.

It’s through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel’s Employer of Choice.