Contact Centre Sales Advisor

Carnival UK (P&O Cruises & Cunard); Southampton; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Discounted cruising

Health plan

Discounts portal

25 days leave

Recognition scheme

Office events

Learning & development

Employee networks

Job summary

Carnival UK is seeking a Sales Advisor for our Contact Centre Operations in Southampton. You’ll be the frontline expert, helping guests find and book their perfect cruise while upselling cruise products and ancillaries.

With a target-driven environment, you’ll work with limited supervision to meet conversion, revenue, quality, and satisfaction goals. The role offers hybrid working with two days in the Southampton office and development opportunities within a supportive team.

Qualifications

• Experience in sales with target achievement.
• Ability to spot opportunities and close sales.
• Strong communication and customer service focus.
• Comfort with upselling and handling multiple inquiries.

Responsibilities

• Be the point of contact for sales enquiries and act as a product expert.
• Encourage bookings through strong product knowledge and upselling opportunities.
• Meet conversion, revenue, quality, and customer satisfaction targets with limited supervision.
• Deliver a seamless and memorable customer experience on every interaction.

Skills

Sales experience

Identify sales opportunities

Effective communication

Customer service excellence

Sales-driven mindset

Teamwork

Job description

Job Description

No one knows cruising like Carnival UK. We deliver holiday happiness for millions of people each year and that’s a responsibility we take seriously.

We’re part of Carnival Corporation, the world’s largest holiday company and a business to truly believe in. Our 24/7 operation is propelled by the vast variety of roles under our roof, and anchored by our nautical knowledge that spans the globe.

From formal qualifications to the life lessons of worldwide travel, we offer our people a broad range of personal and professional development opportunities and this journey can begin as a Sales Advisor within our Contact Centre Operation. As one of the first points of contact for our guests, you'll play a key role in helping customers find and book their perfect cruise holiday

We're currently building a talent pool for future Sales Advisor opportunities within our Contact Centre Operations team. Joining our talent pool means we may contact you when suitable roles become available.

Key Responsibilities Include

• The point of contact for sales enquiries and a trusted product expert acting as the front line of our business.
• Through passion for our brand, using your product knowledge and sales skills you will encourage our guests to book, recognising opportunities at every point of contact to maximise the guest’s cruise experience through upselling the purchase of cruise holiday products and ancillaries.
• Work with limited supervision to meet stretching conversion, revenue targets, quality metrics and customer satisfaction goals in line with CCO monthly targets
• Deliver a seamless and memorable experience on every interaction.

This role is classified as CUK13. We offer hybrid work with a minimum of two days per week in our Southampton office or fully home based if further afield.

Requirements: What You Need to Succeed

• Previous sales experience and experience working towards targets
• Ability to identify sales opportunities and close sales
• Effective communication skills
• A genuine passion for delivering exceptional customer service
• Exceptional customer service and sales skills
• Strong teamwork skills and a collaborative approach

About You: The Ideal Candidate

• Professionalism – be ready for work, courteous to colleagues and protect customer information
• Positive Attitude
• Team Collaboration
• Motivation and drive to reach personal and team goals

Sales Advisor: What you need to know

We are currently talent pooling for future opportunities, as vacancies arise throughout the year. Joining our talent pool means we may contact you when suitable roles become available.

Interview Process

You will be asked to complete an online assessments (tasks and a one-way video interview) and if progressed you will then attend a face-to-face interview in Carnival House, Southampton.

Interview dates will be throughout October 2026

Training

first 8 weeks will be with our training team; Monday to Friday 09:00 to 18:00

Average working hours are 40 per week.

You will be required to work shifts on a rostered basis within the opening hours of the Contact Centre (CCO) Monday to Friday 08:30 to 20:15 , Saturday 08:30 to 18:15 and Sunday 10:00 - 17:15, inclusive of weekends and evenings.

You will be required to work 2 Saturdays in 4 and 1 Sunday in 4. Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangements with the CCO Resource Planning team.

Why Join Us?

Working within our Contact Centre Operations teams means you’ll be part of a community that values growth, work-life balance, and well-being.

Read our employee experience guide to learn more about life as a Carnival UK colleague.

CUK-employee-experience-guide-July-2025.pdf

• Employee Discounted Cruising plus Friends and Family offers
• Recognition scheme with prizes and awards
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers
• Extensive learning and development opportunities
• Employee-led networks
• Company paid Health Cash Plan and health assessment
• Discounted retail and leisure via discounts portal
• Minimum 25 days leave and bank holiday allowance

Take the Next Step

If you're looking for a career where you can combine your passion for customer service with sales success, we'd love to hear from you.

Our Hiring teams value giving candidates a great experience, if we receive a high volume of applications that will compromise our ability to offer the service we like to provide, the advert could be paused or closed early, we therefore encourage you to apply early to avoid disappointment.

Recruitment Journey

For more information on your recruitment journey, please visit our Candidate Journey Map.

#CUK

#Job Functions: Customer Service; Other; Sales;

About Us

Holidays are one of life’s greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.

No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world’s largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain’s rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.

Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.

It’s through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel’s Employer of Choice.