Senior Customer Support & Success Manager

The Recruitment Group

Harwell

On-site

GBP 40,000 - 55,000

Full time

14 days+

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Job summary

The Recruitment Group is recruiting an experienced Customer Support Manager near Oxford for a senior, customer-facing role. You will own a portfolio of customers, guiding their support through enquiry to resolution, while building long-term relationships and coordinating with internal teams.

The role requires extensive senior-level experience in customer support, account management or service delivery, with strong communication and stakeholder management skills, and is based on-site in the

Qualifications

Senior-level experience in customer support, account management, service delivery or operations.
Excellent communication, negotiation and relationship-building skills.
Confident dealing with customers and stakeholders at all levels.

Responsibilities

Act as the main point of contact for a portfolio of customers.
Build and maintain strong customer relationships.
Manage complex customer enquiries, requests and complaints through to resolution.
Coordinate with internal teams to deliver customer support requirements.
Lead customer meetings and manage follow-up actions.
Identify opportunities to develop existing customer relationships and support business growth.
Monitor customer satisfaction and drive continuous improvement.
Manage complex situations and resolve issues effectively.