Senior Customer Support Coordinator

TN United Kingdom; Reading; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

An expanding international business is seeking a Senior Customer Support Coordinator to enhance their customer service team. This role offers a fantastic opportunity to lead B2B customer interactions, manage order processing, and drive service improvements. You will be pivotal in liaising with various departments to ensure customer satisfaction while also mentoring junior team members. With a salary range of £30,000 to £35,000 and the option for hybrid working after probation, this position is ideal for proactive individuals who excel in a dynamic environment and are passionate about delivering exceptional service.

Qualifications

• Proven experience in a senior B2B customer service or coordinator role.
• Strong analysis skills including Excel to VLookUp & Pivot Table level.

Responsibilities

• Act as a senior point of contact for B2B customers, ensuring timely and professional service.
• Manage end-to-end order processing and resolve complex service issues.

Skills

B2B Customer Service

Order Processing

CRM Systems

Excel (VLookUp & Pivot Table)

Leadership

Communication Skills

Organizational Skills

Tools

Microsoft Office

SAP

Job description

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Senior Customer Support Coordinator, Reading

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Client:

Page Personnel

Location:

Reading, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

0a3b427e5089

Job Views:

3

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

• Market Leading International business
• A fantastic opportunity to join an expanding business

About Our Client

Senior Customer Support Coordinator, Reading: With over a century of innovation, this renowned manufacturer supplies high-performance equipment, and diagnostic systems to professional industries across the globe. Their UK team is part of a long-standing, values-driven organisation known for quality, customer commitment, and a strong presence in a number of industrial sectors.

Job Description

Senior Customer Support Coordinator, Reading:

• Act as a senior point of contact for B2B customers, ensuring timely and professional service.
• Manage end-to-end order processing and resolve complex service issues.
• Liaise with internal departments including sales, logistics, and technical teams to meet customer needs.
• Monitor service levels and KPIs, identifying areas for improvement.
• Provide coaching and support to junior team members as needed.
• Maintain accurate records within CRM and ERP systems.
• Support the implementation of service initiatives and process improvements.
• Contribute to the ongoing development of customer service standards and policies.

The Successful Applicant

Senior Customer Support Coordinator, Reading:

• Proven experience in a senior B2B customer service or coordinator role.
• Strong analysis skills including Excel to VLookUp & Pivot Table level
• Strong knowledge of order processing, account management, and CRM systems.
• Some experience of leadership or management of a small team
• Excellent communication and interpersonal skills with a professional demeanour.
• Ability to handle complex queries and resolve issues efficiently.
• Detail-oriented with strong organisational and multitasking abilities.
• Comfortable working across departments and collaborating with external partners.
• Proficient in Microsoft Office; SAP experience is desirable.
• A proactive, hands-on approach with a passion for delivering exceptional service.

What's on Offer

Salary of circa £30,000 to £35,000 dependant upon experience, hybrid working (after probation) and an excellent range of benefits.