Senior Customer Support Advisor

Tradebe; Warrington; On-site; GBP 23,000 - 28,000; Full time

Job summary

An established industry player is seeking a Senior Customer Support Advisor who is passionate about delivering exceptional service. In this role, you will be the cornerstone of customer satisfaction, ensuring seamless communication and support throughout the order process. You will collaborate with various teams, manage accounts, and drive improvements in customer experience. This position offers a competitive salary and a range of flexible benefits, making it an exciting opportunity for those looking to make a difference in a company committed to sustainability. Join a forward-thinking organization and help shape a better future for our planet.

Benefits

Competitive Salary

Annual Bonus

Contributory Pension

Flexible Benefits

Qualifications

• Experience in customer service and sales order fulfillment.
• Strong communication and problem-solving skills.

Responsibilities

• Provide outstanding customer support from inquiry to billing.
• Handle escalated complaints and improve customer experience.

Skills

Customer Service

Sales Order Fulfillment

Problem Solving

Effective Communication

Administrative Skills

Tools

SAP

Excel

Outlook

Job description

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Discover Tradebe

Tradebe is a group of industrial businesses committed to creating a more sustainable planet and making significant contributions to human wellbeing. In the UK, we are leaders focused on recycling, energy recovery, and the circular economy, managing various environmental liabilities sustainably.

What will you do? Make an impact!

Main purpose of job:
Our customer support team members actively improve our culture of customer delivery and take responsibility for making our department a great place to work. The happiness of our team is a Key Performance Indicator. This role requires understanding customer requirements across both our Healthcare and Industrial teams as well as managing a set of accounts.

As a Senior Customer Support Advisor, you will have a passion for customers and thrive on providing outstanding support throughout the inquiry to the billing process, from order creation to recording inquiries and communicating changes to all teams. This includes ensuring excellent communication with our Sales, Operations, and Finance teams, and keeping the customer informed. You will fulfill sales orders, complete NCRs, handle invoice queries, and record complaints accurately and in a timely manner for customers on our SAP system, using problem-solving skills to continuously improve departmental standards, employee engagement, and the customer journey.

In this role, you will work with the management team to provide training and guidance to ensure an efficient and seamless experience for our colleagues and customers. You will handle escalated complaints professionally and identify opportunities for process improvements that positively impact the customer's experience.

Do you have what it takes?

1. Experience in customer, sales, and operations order fulfillment.
2. Ability to achieve all customer service level agreements and business key performance indicators.
3. Effective communication with customers via telephone, email, live chat, and written correspondence.
4. Experience raising quotes, sales orders, NCRs, invoice queries, and complaints, completing these within management SLAs.
5. Experience in training, onboarding, and supporting new starters.
6. Ability to create, update, and deliver process flows, sales operating procedures, and training materials.
7. Ability to deputize for management when required.
8. Strong communication, problem-solving, and administrative skills.
9. Solid IT/computer skills, including Excel and Outlook; ideally advanced Excel and SAP.

We expect you to BE ACCOUNTABLE, DRIVE RESULTS, EMBRACE CHANGE, and possess high levels of COLLABORATION!

What's in it for you?
• Competitive salary (up to £28,000)
• Annual bonus
• Contributory Pension
• Flexible benefits (access to our benefits platform for discounts and cash back on shopping purchases, gyms and leisure activities, cycle to work scheme, and dedicated wellbeing centre)

Ready to make a difference? Apply now!

#TeamTradebe #SustainableCareers #TradebeJobs

If this offer does not match your expectations, but you would like to develop your career in a company that promotes circular economy and sustainability, register on our Career Page, and don't miss out on new job opportunities!

Tradebe is committed to guaranteeing selection processes based on merit and skills free of any bias based on age, gender, sexual orientation, religion, or nationality. We believe in equal opportunities, and we work for it.