Customer Support Advisor

Lloyds Banking Group; Chester; On-site; GBP 26,000 - 31,000; Full time

Job summary

A leading company in Chester is seeking a Customer Support Advisor to assist customers with their banking needs. The role offers a flexible working pattern, comprehensive training, and various benefits, including a generous pension contribution and annual performance-related bonuses. The company values diversity and inclusion, aiming to create an environment where all employees can thrive.

Benefits

Hybrid role with homeworking

Generous pension contribution up to 15%

Annual performance-related bonus

Share schemes including free shares

Discounted shopping and lifestyle benefits

22 days' holiday plus bank holidays

Wellbeing initiatives

On-site gym membership

Qualifications

• A passion for helping people and finding solutions.
• Strong emphasis on providing outstanding support.
• Willingness to learn with full training provided.

Responsibilities

• Support customers in navigating the banking app.
• Provide assistance with complex needs.
• Participate in a comprehensive six-week training programme.

Skills

Customer Service

Problem Solving

Communication

Job description

Customer Support Advisor

Location:Chester

Salary:£26,344

Hours:Full Time (35 hours)

Morning pattern:

• Start times between9am and 11amand end times between5pm and 7pm
• Maximum of5 out of 7 days(based on a Monday-Sunday week)
• Maximum of37.5%weekend daysover a 4 week period

Do your best work. Live your best life – and help others do the same.

Life moves fast, and our customer support roles do too. That’s why we offer flexible working patterns crafted to help you balance your career with what matters most.

As a Customer Support Advisor, you’ll be the friendly voice our customers rely on. Helping supporting customers navigate our banking app and help with complex needs you’ll make banking easier. Support from a great team and access to the tools and training required for success are available.

What we need from you

• A passion for helping people– You’ll listen, understand, and find solutions.
• A strong emphasis on great service– You'll always strive to provide outstanding support to customers.
• A willingness to learn– No banking experience? No problem as full training will be provided over a six-week period.

We’ll set you up for success.

From day one, you’ll get a comprehensive six-week on-site training programme, plus ongoing support in growing your career.

We put you first, so you can put our customers first.

Join us, and you’ll have access to benefits that support your wellbeing, finances, and future:

• Hybrid role with homeworking from completion of training and vital checks
• A generous pension contribution of up to 15%
• Annual performance-related bonus
• Share schemes including free shares
• Discounted shopping and lifestyle benefits
• 22 days' holiday plus bank holidays
• Wellbeing initiatives and generous parental leave policies

And from 1st April, your salary package will increase as part of our annual pay review.

About ourCawley Housesite...

With a track record of developing, supporting and progressing colleagues in their careers, our sites enjoy the following facilities:

• Free on-site car parking and electric charging points
• An extensive canteen with a Costa coffee area
• A range of vending machines and free hot and cold drinks
• Rest areas with TVs etc.
• Prayer & Quiet reflection rooms
• A kitchenette on each floor equipped fridges & microwaves
• On site shower & changing facilities
• On site Gym that you can become a member of (and football pitches to hire)
• Access to green spaces to get those steps in

Be part of something bigger.

At Lloyds Banking Group, we’re building a diverse, inclusive, and forward-thinking organisation where you can be yourself.

We have a range of colleague networks free to all colleagues, each of them offers opportunities and events, including mentoring, career development, networking, access to role models. Joining a network can also help increase understanding of the personal challenges facing some colleagues and how best we can all support each other.

We want our people to feel that they belong and can be their best, regardless of background, identity, or culture, and we were one of the first major organisations to set goals on diversity in senior roles, build a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. In case you require any reasonable adjustments, kindly let us know, and we can work together to address your needs.

Ready to make a difference? Apply now.