Senior Customer Success Strategist — Complex Programs

Pearson; Manchester; Hybrid; GBP 45,000 - 70,000; Full time

Job summary

Pearson is seeking an Advanced Specialist, Customer Success on a 12-month limited-term basis to lead senior client relationships for professional assessment programmes, guiding complex delivery cycles and building trusted partnerships.

You will manage a focused portfolio, plan testing periods, respond to changing requirements, and ensure smooth handovers for the next cycle, balancing relationship strength with programme discipline.

Qualifications

• Substantial experience in account management or programme management.
• Confidence engaging senior stakeholders and establishing credibility quickly.
• Strong planning, delivery, and prioritisation skills.
• Ability to respond effectively when requirements change or issues emerge.
• Strategic judgement combined with practical follow-through.
• Clear written and verbal communication is important.
• Comfort working with technical products and specialists, without needing to be a technical expert.
• Experience in education, assessment, certification, or professional services is helpful but not essential.

Responsibilities

• Own relationships with a focused portfolio of professional assessment clients.
• Plan and coordinate activity across preparation, live testing, follow-up, and future testing cycles.
• Build trusted relationships with senior managers in awarding bodies and professional organisations.
• Respond calmly and quickly when client, operational or external circumstances change.
• Work with internal teams to resolve issues and keep programmes on track.
• Maintain clear plans, actions, risks, and client communications.

Skills

Account management

Programme management

Stakeholder management

Planning & prioritisation

Communication

Client relationship management

Job description

Pearson is seeking an Advanced Specialist, Customer Success on a 12-month limited-term basis to lead senior client relationships for professional assessment programmes, guiding complex delivery cycles and building trusted partnerships.

You will manage a focused portfolio, plan testing periods, respond to changing requirements, and ensure smooth handovers for the next cycle, balancing relationship strength with programme discipline.