Advanced Specialist, Customer Success

Pearson; Manchester; Hybrid; GBP 45,000 - 70,000; Full time

Job summary

Pearson is seeking an Advanced Specialist, Customer Success on a 12-month limited-term basis to lead senior client relationships for professional assessment programmes, guiding complex delivery cycles and building trusted partnerships.

You will manage a focused portfolio, plan testing periods, respond to changing requirements, and ensure smooth handovers for the next cycle, balancing relationship strength with programme discipline.

Qualifications

• Substantial experience in account management or programme management.
• Confidence engaging senior stakeholders and establishing credibility quickly.
• Strong planning, delivery, and prioritisation skills.
• Ability to respond effectively when requirements change or issues emerge.
• Strategic judgement combined with practical follow-through.
• Clear written and verbal communication is important.
• Comfort working with technical products and specialists, without needing to be a technical expert.
• Experience in education, assessment, certification, or professional services is helpful but not essential.

Responsibilities

• Own relationships with a focused portfolio of professional assessment clients.
• Plan and coordinate activity across preparation, live testing, follow-up, and future testing cycles.
• Build trusted relationships with senior managers in awarding bodies and professional organisations.
• Respond calmly and quickly when client, operational or external circumstances change.
• Work with internal teams to resolve issues and keep programmes on track.
• Maintain clear plans, actions, risks, and client communications.

Skills

Account management

Programme management

Stakeholder management

Planning & prioritisation

Communication

Client relationship management

Job description

Job Title - Advanced Specialist, Customer Success – 12-month Limited term.

Also known in the market as: Senior Account Manager; Client Programme Manager; Strategic Account Manager.

Description - Lead senior client relationships for professional assessment programmes, guiding complex delivery cycles, building trusted partnerships and keeping high-stakes work moving when circumstances change.

About the Role

Pearson is looking for an Advanced Specialist, Customer Success to join its Professional Assessment organisation on a 12-month limited-term basis. You will manage a small portfolio of complex client programmes and act as a credible day-to-day partner to senior stakeholders.

The work follows the rhythm of professional testing programmes. You will plan carefully for key testing periods, support clients through live delivery, respond to changing requirements, and ensure effective follow-up before the next cycle begins.

This role suits someone who combines relationship strength with programme discipline. You must be able to judge priorities, communicate clearly, and maintain confidence when the stakes are high.

What You’ll Do

• Own relationships with a focused portfolio of professional assessment clients.
• Plan and coordinate activity across preparation, live testing, follow-up, and future testing cycles.
• Build trusted relationships with senior managers in awarding bodies and professional organisations.
• Respond calmly and quickly when client, operational or external circumstances change.
• Work with internal teams to resolve issues and keep programmes on track.
• Maintain clear plans, actions, risks, and client communications.

What We are Looking For

• Substantial experience in account management, programme management, or a closely related client-facing role.
• Confidence engaging senior stakeholders and establishing credibility quickly
• Strong planning, delivery, and prioritisation skills.
• Ability to respond effectively when requirements change or issues emerge.
• Strategic judgement combined with practical follow-through.
• Clear written and verbal communication is important.
• Comfort working with technical products and specialists, without needing to be a technical expert.
• Experience in education, assessment, certification, or professional services is helpful but not essential.

Location & Working Pattern

UK-based flexible working. Team meetings may require office attendance once per quarter. (Contracted office in Manchester).

Why Join Pearson?

Take ownership of high-value professional assessment relationships where careful planning, calm judgement and trusted client partnership directly support critical testing programmes. You will join a supportive, internationally distributed team and work with varied clients whose programmes operate in the UK and globally.

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Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [e-mail].

Job: Customer Success

Job Family: GO_TO_MARKET

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Hybrid

Req ID: 26242