Senior Customer Success Manager, IPF for Banks (EMEA)

Icon Solutions Ltd; Wimbledon; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Icon Solutions Ltd. seeks a Customer Success Manager to drive adoption and value realization of IPF across Tier 1 Banks in the EMEA region. You will manage senior client relationships, coordinating with multiple internal teams to ensure enterprise-wide benefits and renewal expansion.

The role requires leadership, strategic thinking and strong negotiation skills to engage executives and align IPF capabilities with client roadmaps. A collaborative FinTech environment awaits.

Qualifications

• Proven track record of working at a Software Vendor with Tier 1 Banks and FI’s in a client facing capacity.
• Experience in working in the Account-to-Account Payments industry.
• Technically proficient to understand client tech stacks and architecture.
• Demonstrates leadership, builds teams, and promotes practical solutions to clients and internal teams.
• Confident and credible when engaging with executives to build trusted relationships.
• Strong commercial awareness and ability to negotiate complex solutions.
• Excellent time management, organizational and communication skills.
• At ease with company, industry and product presentations.

Responsibilities

• Become the point of contact for senior stakeholders within client banks and drive adoption and value realization through regular connections.
• Coordinate internally across Icon teams to feed roadmap feedback, identify upsell opportunities or support implementation.
• Manage commercial governance and stakeholder relationships.
• Quantify client satisfaction through annual surveys.
• Understand regulatory and technical context of IPF.
• Educate clients on IPF modules and roadmap, offering consulting and services.
• Gather intelligence across clients to refine positioning of Icon’s solutions.
• Ensure Icon is invited to participate in formal procurement processes (RFIs, RFPs, ITTs).
• Assist market communications and campaigns and represent Icon at events.

Skills

Relationship management

Executive communication

Payments domain knowledge

Leadership

Account ownership

Negotiation

Strategic thinking

Time management

Presentation skills

Tools

CRM software

Job description

Icon Solutions Ltd. seeks a Customer Success Manager to drive adoption and value realization of IPF across Tier 1 Banks in the EMEA region. You will manage senior client relationships, coordinating with multiple internal teams to ensure enterprise-wide benefits and renewal expansion.

The role requires leadership, strategic thinking and strong negotiation skills to engage executives and align IPF capabilities with client roadmaps. A collaborative FinTech environment awaits.