Senior Customer Success Manager for Banking Tech Adoption

Icon Solutions; Greater London; On-site; GBP 70,000 - 120,000; Full time

Job summary

Icon Solutions is seeking a Customer Success Manager to drive adoption of IPF across Tier 1 Banks in the EMEA region, ensuring clients stay reference sites and fully realise the enterprise-wide benefits of IPF.

You will manage senior client relationships across technology, operations and risk, coordinate internally with Icon teams to feedback roadmaps, educate clients on IPF modules, and support commercial governance and procurement with executives.

Qualifications

• Proven track record of working at a Software Vendor with Tier 1 Banks and FI’s in a client facing capacity.
• Experience in working in the Account-to-Account Payments industry.
• Able to understand client tech stacks and architecture.
• Strong leadership and the ability to motivate teams.
• Confident and credible to engage with executives.
• Excellent time management, organizational and communication skills.
• Able to present to company, industry and product audiences.

Responsibilities

• Drive adoption and value realisation through regular connections with client stakeholders (in recurring status meetings or QBRs).
• Coordinate internally across Icon teams to provide product roadmap feedback, identify opportunities or support implementation effort.
• Manage commercial governance & stakeholders.
• Quantify client satisfaction.
• Understand regulatory and technical context of IPF.
• Educate clients on the full portfolio of IPF modules and roadmap, consulting and services.
• Understand client requirements to enrich our understanding of client strategy and technology portfolio to enable accurate positioning of Icon’s solutions.
• Ensure continued participation of formal procurement processes such as RFIs, RFPs, ITTs at clients.
• Assist market communications, campaigns and promote company news across all media channels.
• Represent Icon Solutions at industry and company events.

Skills

Executive stakeholder engagement

Banking/ FI industry experience

Client relationship management

Commercial awareness

Presentation skills

Job description

Icon Solutions is seeking a Customer Success Manager to drive adoption of IPF across Tier 1 Banks in the EMEA region, ensuring clients stay reference sites and fully realise the enterprise-wide benefits of IPF.

You will manage senior client relationships across technology, operations and risk, coordinate internally with Icon teams to feedback roadmaps, educate clients on IPF modules, and support commercial governance and procurement with executives.