Senior Customer Success Manager, EMEA — Remote

DeepCamp; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

LaunchDarkly is seeking a Senior Customer Success Manager for the EMEA region, primarily London-based with remote work options. You will guide customers post-sale, drive adoption, and identify renewal opportunities across the portfolio.

You will partner with sales, product, and engineering to ensure customers realize value and achieve outcomes. You will manage onboarding, risk mitigation, and executive relationships, while advocating for customers and driving expansion with a strong emphasis on

Qualifications

• 5+ years in a customer-facing role with a track record of targets
• Experience owning renewal processes and retention quotas
• Experience with technical product interactions and DevOps familiarity
• Strong discovery and qualification skills; MEDDIC or similar methodology preferred
• Excellent communication and collaboration across teams

Responsibilities

• Onboard new customers from sales handoff to successful activation in the platform
• Identify and mitigate adoption risk and churn
• Provide technical guidance on implementation and best practices
• Prescriptively identify opportunities for expansion and new features
• Act as trusted advisor and build executive sponsorship within accounts
• Own renewal forecasting and expansion opportunities with cross-functional teams

Skills

Customer success

Sales acumen

Account management

Project management

DevOps awareness

CRM proficiency

Tools

CRM software

Job description

LaunchDarkly is seeking a Senior Customer Success Manager for the EMEA region, primarily London-based with remote work options. You will guide customers post-sale, drive adoption, and identify renewal opportunities across the portfolio.

You will partner with sales, product, and engineering to ensure customers realize value and achieve outcomes. You will manage onboarding, risk mitigation, and executive relationships, while advocating for customers and driving expansion with a strong emphasis on