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Senior Customer Success Manager, EMEA

Webflow

London

Hybrid

GBP 40,000 - 55,000

Full time

Today

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Job summary

A leading company in the software development sector is seeking a Senior Customer Success Manager, EMEA in London. In this pivotal role, you will partner with enterprise customers to ensure they maximize their investment in our platform, providing guidance and strategic advice throughout their journey. This position offers a dynamic environment to thrive, leveraging your 5-6 years of experience in SaaS and excellent communication skills.

Benefits

Equity ownership

Employer-paid healthcare

Paid parental leave

Flex vacation days

Mental wellness support

Qualifications

5–6+ years in a SaaS or digital agency environment managing post-sale customer relationships.
Fluency in German, with advanced proficiency in additional languages preferred.

Responsibilities

Serve as a trusted advisor to key stakeholders.
Create and execute customer-specific success plans.
Conduct regular business reviews to assess success metrics.

Skills

Communication

Project Management

Solutions-oriented mindset

Education

Bachelor's Degree

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At Webflow, our mission is to bring development superpowers to everyone. As the pioneer of the Website Experience Platform (WXP), we’re redefining how teams Build, Manage, and Optimize for the web — combining visual development, powerful content management systems, AI-driven personalization, seamless hosting, and end-to-end analytics in a single, unified platform. With AI at the core, Webflow helps teams move faster, create more performant digital experiences, and scale without heavy engineering support. From independent designers and creative agencies to global enterprises, hundreds of thousands of organizations use Webflow to turn ideas into reality — and to power what’s possible on the web.

Our Customer Success team plays a vital role in advising and guiding a diverse range of Enterprise customers, ensuring a successful launch with Webflow and continually achieving their business goals and maximizing their investment in Webflow. We are the main point of contact for Webflow's strategic customers throughout their customer journey, including onboarding, adoption, maturity, and renewals.

We’re looking for a Senior Customer Success Manager, EMEA to help drive value for a strategic set of Webflow’s Enterprise Customers. Partnering closely with Webflow's Account Executives, Solutions Engineers, and Solution Architects, our Customer Success Managers (CSMs) work cross-functionally to identify opportunities where existing customers can grow their usage of Webflow or identify new use cases to leverage our capabilities. As trusted advisors to our customers, CSMs are consultants, project managers, product evangelists, as well as thoughtful advocates for our customers and their priorities.

About The Role

London, United Kingdom (Hybrid)

3 days per week in-office

Full-time
Permanent
Our cash compensation amount for this role depends on the cost of labor of the geographic area and career levels at Webflow and will be narrowed during the interview process based on a number of factors, including the candidate’s market location, job related experience, knowledge, qualifications, and skills. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; pension scheme; health benefits; and wellness stipends.
Reporting to the Senior Manager, Customer Success

As a Senior Customer Success Manager, EMEA you’ll …

Serve as a trusted advisor to executive sponsors and day-to-day stakeholders, ensuring alignment on business objectives and fostering advocacy for Webflow across the customer’s organization.
Create and execute customer-specific success plans that tie business goals to Webflow capabilities, aligning internal teams (Product, Sales, Solutions) with customer outcomes to maximize impact.
Provide consultative support on Webflow deployment, usage, and scalability—ensuring customers follow best practices in web development and realize full value from the platform.
Conduct regular business reviews to assess success metrics, uncover growth opportunities, and demonstrate Webflow’s measurable impact on customer initiatives.
Partner cross-functionally to influence renewal outcomes, surface product feedback, and ensure customer needs are consistently championed within Webflow.

In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role.

About You

You’ll thrive as a Senior Customer Success Manager, EMEA if you:

Have 5–6+ years of experience in a SaaS or digital agency environment, managing high-value post-sale customer relationships and leading cross-functional engagements at both executive and departmental levels.
Have a demonstrated ability to navigate complex business needs with a solutions-oriented mindset; excels at aligning product value to diverse customer goals across organizations and industries.
Possess Strong written and verbal communication skills, with a track record of delivering compelling presentations, facilitating strategic discussions, and conveying complex ideas with clarity.
Are adept at leveraging business intelligence (e.g. 10-Ks, industry reports, alerts) to inform strategy; eager to master a technical product with wide-ranging use cases and translate capabilities into customer impact.
Are highly self-motivated with strong time management, note-taking, and project coordination skills; thrives in fast-paced, ambiguous environments while maintaining a focus on process excellence and customer outcomes.
Are fluent in German with advanced proficiency in both spoken and written communications; French, Italian or Spanish is also preferred
Stay curious and open to growth — actively building fluency in emerging technologies like AI to unlock creativity, accelerate progress, and amplify impact.

Our Core Behaviors

Obsess over customer experience. We deeply understand what we’re building and who we’re building for and serving. We define the leading edge of what’s possible in our industry and deliver the future for our customers
Move with heartfelt urgency. We have a healthy relationship with impatience, channeling it thoughtfully to show up better and faster for our customers and for each other. Time is the most limited thing we have, and we make the most of every moment
Say the hard thing with care. Our best work often comes from intelligent debate, critique, and even difficult conversations. We speak our minds and don’t sugarcoat things — and we do so with respect, maturity, and care
Make your mark. We seek out new and unique ways to create meaningful impact, and we champion the same from our colleagues. We work as a team to get the job done, and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates

Benefits & Wellness

Equity ownership (RSUs) in a growing, privately-owned company
Employer-paid healthcare, vision, and dental insurance coverage for employees and dependents (full-time employees working 30+ hours per week), accidental & income protection
12 weeks of paid parental leave for both birthing and non-birthing caregivers, as well as an additional 6-8 weeks of pregnancy disability for birthing parents to be used before child bonding leave (where local requirements are more generous employees receive the greater benefit); Employees also have access to family planning care and reimbursement
All team members are encouraged to take a minimum of 15 flex vacation days off in a calendar year, or their country-specific statutory minimum if this is more favorable.
Access to mental wellness and professional coaching, & therapy
Monthly stipends to support health and wellness, smart work, and professional growth
Internal learning & development programs

Temporary employees may be eligible for paid holiday and time off, statutory leaves of absence, and company-sponsored medical benefits depending on their Fixed Term Contract and their country/state of employment.

Remote, together

At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, Webflow will consider for employment qualified applicants with arrest and conviction records.

Stay connected

Not ready to apply, but want to be part of the Webflow community? Consider following our story on our Webflow Blog, LinkedIn, X (Twitter), and/or Glassdoor.

Please Note

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Upon interview scheduling, instructions for confidential accommodation requests will be administered.

To join Webflow, you'll need a valid right to work authorization depending on the country of employment.

If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.

For information about how Webflow processes your personal information, please review Webflow’s Applicant Privacy Notice.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Software Development

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