Senior Customer Success Manager

Sphere Digital Recruitment Group; London; On-site; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary with quarterly bonus

Equity options

Hybrid working

Generous holiday allowance

Annual team trips abroad

Supportive team culture

Job summary

A leading technology recruitment firm is seeking a Senior Customer Success Manager for a rapidly growing SaaS business in London. The ideal candidate will have over 3 years of experience in Customer Success management, strong understanding of data platforms, and exceptional communication skills. This role focuses on building strategic relationships to ensure customer satisfaction and drive success through AI and data solutions. Competitive salary and hybrid working options are offered.

Qualifications

• 3+ years in Customer Success or Account Management in a B2B SaaS business.
• Commercially savvy, with experience in renewals and contract negotiation.
• Ability to engage both technical and non-technical audiences.
• Excellent communicator with the ability to engage both technical and non-technical audiences.
• Proactive, collaborative, and highly organised, with a passion for solving customer challenges.

Responsibilities

• Lead post-sale onboarding and deliver value-driven outcomes for clients.
• Build strong relationships with key decision-makers.
• Collaborate with Product, Engineering, and Professional Services teams.
• Own renewals and negotiate contracts, with support from leadership.
• Champion the customer internally, influencing product roadmap and service delivery.

Skills

Customer Success or Account Management experience

Understanding of data platforms and analytics tools

Strong communication skills

Proactive and organized

Communication

Collaboration

Job description

Direct message the job poster from Sphere Digital Recruitment Group

Placing Top Sales & Customer Success Talent into Martech & SaaS Vendors across the UK & EMEA

Senior Customer Success Manager - AI & Data SaaS Scale-Up

The Company

Our client is a rapidly growing SaaS business delivering cutting-edge data automation and AI solutions. They empower enterprise and mid-market businesses to simplify complex data challenges and unlock actionable insights at scale. Backed by top-tier investors, they are building a category-defining platform and scaling quickly.

The Role

As a Senior Customer Success Manager, you will act as a trusted advisor to a portfolio of strategic customers—ensuring seamless onboarding, long-term adoption, and commercial growth opportunities. This is a high-impact role for someone passionate about helping customers get tangible results from technology.

You will:

• Lead post-sale onboarding and deliver value-driven outcomes for enterprise and mid-market clients.
• Build strong relationships with key decision-makers, identifying opportunities for growth and expansion.
• Collaborate cross-functionally with Product, Engineering, and Professional Services teams to deliver customer outcomes.
• Own renewals and negotiate contracts, with support from leadership.
• Champion the customer internally, influencing product roadmap and service delivery.

About You

• 3+ years in Customer Success or Account Management in a B2B SaaS business.
• Strong understanding of data platforms, analytics tools, and ETL processes.
• Commercially savvy, with experience in renewals and contract negotiation.
• Excellent communicator with the ability to engage both technical and non-technical audiences.
• Proactive, collaborative, and highly organised, with a passion for solving customer challenges.
• Bonus: Background in consultancy, technical onboarding, or working in a high-growth scale-up.

What's On Offer

• Competitive salary with quarterly bonus.
• Equity options to share in the company's growth.
• Hybrid working (London office).
• Generous holiday allowance plus annual work-from-anywhere option.
• Annual team trips abroad, team socials, and regular company events.
• Strong parental package, weekly lunch club, snacks, and a supportive team culture.

Why Apply

• Join a fast-growing, VC-backed SaaS scale-up at the forefront of AI and data automation.
• Work closely with leadership and product teams, shaping the customer experience.
• Enjoy autonomy, career growth, and the chance to make an immediate impact.

Apply Now

If you're passionate about building deep customer relationships and driving measurable results for clients through AI-driven data solutions, we'd love to hear from you.

Sphere Digital Recruitment currently have a variety of job opportunities across digital, so feel free to get in touch with us to find out how we can help you. Please take a look at our website.

Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Success

Industries

• Media and Telecommunications

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