Senior Customer Success Leader for Universities (UK)

Uniglobalcareers; United Kingdom; Remote; GBP 90,000 - 130,000; Full time

Job summary

Enroly is recruiting a Deputy Director of Customer Success (maternity cover) in the United Kingdom. Reporting to the Director of Customer Success & Services, this senior leadership role leads a team of 11 Customer Success professionals supporting university client relationships.

The role focuses on customer success operations, onboarding, adoption, retention, KPI reporting, CRM usage, and collaboration across teams.

Qualifications

• Extensive senior leadership experience in customer success.
• Experience in B2B SaaS or higher education sectors.
• Proven ability to manage onboarding, adoption, and retention.
• Strong reporting and KPI governance skills.

Responsibilities

• Lead a team of 11 Customer Success professionals.
• Support university client relationships and engagement.
• Oversee client onboarding activities.
• Drive customer adoption and retention initiatives.
• Monitor and support CRM usage.
• Manage KPI reporting processes.
• Collaborate cross-functionally across teams.
• Contribute to strategic leadership across Customer Success and Services.
• Report to the Director of Customer Success & Services.

Skills

Senior leadership

Client relationships

Strategic thinking

Communication skills

Tools

CRM systems

Job description

Enroly is recruiting a Deputy Director of Customer Success (maternity cover) in the United Kingdom. Reporting to the Director of Customer Success & Services, this senior leadership role leads a team of 11 Customer Success professionals supporting university client relationships.

The role focuses on customer success operations, onboarding, adoption, retention, KPI reporting, CRM usage, and collaboration across teams.