Strategic Customer Success Director (Hybrid, Leeds)

Revolution Viewing Ltd; Leeds; Hybrid; GBP 50,000 - 65,000; Full time

Benefits offered by this job

Hybrid work arrangement

Paid overtime

Pension scheme

Job summary

Vepple is seeking a Senior Customer Success Manager to lead strategic accounts within the UK higher education sector. You will drive renewal and expansion, manage key university relationships, and partner with product, sales and engineering to optimize the customer journey.

The role demands a data-driven, relationship-focused leader who can balance customer value with growth, operate in a fast-growing SaaS environment, and ensure exceptional digital experiences for university partners.

Qualifications

• Experience in UK university recruitment or higher education marketing.
• Proven renewals and expansions targets in SaaS/EdTech.
• Leadership of customer success teams and CRM-driven pipelines.
• Strong SaaS metrics knowledge and customer health focus.

Skills

UK Higher Education marketing

Account renewal & expansion

Data-driven ROI analysis

Stakeholder management

Cross-functional collaboration

HubSpot CRM

Customer success metrics

Communication & relationships

GDPR & accessibility awareness

Strategic leadership & delivery

Tools

HubSpot CRM

Analytics tools

Job description

Vepple is seeking a Senior Customer Success Manager to lead strategic accounts within the UK higher education sector. You will drive renewal and expansion, manage key university relationships, and partner with product, sales and engineering to optimize the customer journey.

The role demands a data-driven, relationship-focused leader who can balance customer value with growth, operate in a fast-growing SaaS environment, and ensure exceptional digital experiences for university partners.