Senior Customer Success Engineer - Enterprise Security

ThreatAware Ltd.; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

ThreatAware is hiring our first Senior Customer Success Engineer to lead technical outcomes for enterprise customers in London. This hands-on role requires configuring integrations, building playbooks, and owning the technical success plan across Tier 1-3 accounts.

You'll work closely with CISO/CIO stakeholders, drive adoption, and help shape the CSE framework as ThreatAware scales its Protect platform. Hybrid work is available.

Qualifications

• 5+ years in a customer-facing technical role in cybersecurity/enterprise SaaS.
• Hands-on knowledge across endpoint security, MDM, RMM, IAM, vulnerability mgmt and cloud platforms.
• Experience running security control or coverage-gap assessments and remediation planning.
• Comfort with API-based, agentless architectures across a wide vendor ecosystem.
• Ability to translate technical findings into business outcomes and adoption roadmaps.
• Strong executive stakeholder engagement skills with CISO/CIO audiences.
• Excellent written and verbal communication; manage a portfolio of enterprise accounts.

Responsibilities

• Own onboarding for new enterprise accounts; configure Protect environment and validate integrations.
• Identify coverage and integration gaps; conduct success planning and strategy sessions.
• Conduct Coverage and Vitals assessments; build remediation and protection plans.
• Deliver quarterly security posture reports showing improvements and next steps.
• Monitor account health signals and define mitigation plans with Sales/CS leadership.
• Build business cases and ROI narratives to support expansion; lead checkpoint reviews.
• Engage CISO, CIO and Head of IT; translate platform data into executive updates.
• Partner with Marketing on customer advocacy and adoption campaigns.
• Operate as a flexible technical specialist across Tier 1-3 accounts; prioritize deep ownership.
• Define adoption roadmaps and work with Sales on terms; report measurable impact.
• Help define playbooks and enablement materials for the wider CS team.

Skills

Customer-facing experience

Cybersecurity knowledge

Endpoint Security

Cloud platforms (AWS/Azure/GCP)

Scripting (PowerShell/Python)

Executive stakeholder engagement

Written and verbal communication

Job description

ThreatAware is hiring our first Senior Customer Success Engineer to lead technical outcomes for enterprise customers in London. This hands-on role requires configuring integrations, building playbooks, and owning the technical success plan across Tier 1-3 accounts.

You'll work closely with CISO/CIO stakeholders, drive adoption, and help shape the CSE framework as ThreatAware scales its Protect platform. Hybrid work is available.