Senior Customer Solutions Product Manager

DHL Supply Chain; Milton Keynes; On-site; Confidential; Full time

Job summary

DHL Supply Chain in the United Kingdom is seeking a Senior Customer Solutions Product Manager to define product vision and roadmaps, influence key business decisions, and drive alignment between business stakeholders and IT delivery teams.

Working across a global environment, you'll lead innovation, deliver scalable solutions, and ensure our technology investments create measurable value for our customers, operations, and business.

Qualifications

• Six-plus years of product management experience with evidence of delivering measurable business value.
• Strong financial planning, budgeting and ROI tracking.
• Excellent stakeholder management, influencing and negotiation skills.
• Proven track record leading cross-functional initiatives.
• Bachelor's degree in a related field.

Responsibilities

• Define and own the product vision, strategy and roadmap aligned with DHL priorities.
• Act as IT partner to business stakeholders, aligning priorities and outcomes.
• Own Customer Service Management product outcomes and drive scalable solutions.
• Improve customer service processes, workflows and user experience for value.
• Bridge Real Estate/business and IT teams to ensure delivery.
• Oversee a portfolio of platforms, ensuring integration and governance.
• Lead cross-functional initiatives and manage stakeholder negotiations.
• Own financial planning, business cases, budgeting and ROI tracking.
• Influence senior stakeholders globally and drive investment decisions.
• Drive continuous improvement and coach junior professionals.

Education

Bachelor's degree in a related field

Job description

Be An Essential Part Of Everyday Life

Position: Senior Customer Solutions Product Manager

Grade: I

Contract Type: Full-time Permanent

Travel Remit: Global

Travel Required: Less than 20%

Location: UKI

Advertising End Date: October 8, 2026

Disclaimer: Please note that this job advertisement may close earlier than the stated deadline if a sufficient number of applications are received. We encourage interested candidates to apply as soon as possible to ensure consideration for the position.

At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a "Best Place to Work".

Are you a strategic expert looking to make a global impact? Join DHL Supply Chain and take ownership of Customer Service Management products and business platforms that support our operations worldwide.

As a Senior Customer Solutions Product Manager, you'll define product vision and roadmap, influence key business decisions, and drive alignment between business stakeholders and IT delivery teams. Working across a global environment, you'll lead innovation, deliver scalable solutions, and ensure our technology investments create measurable value for our customers, operations, and business.

If this sounds like a team, you'd like to join keep reading.

Your key accountabilities include:

• Define and own the product vision, strategy, and roadmap, ensuring alignment with DHL Supply Chain priorities and business objectives.
• Act as the primary IT partner to business stakeholders, leading alignment on priorities, outcomes, and strategic direction.
• Own Customer Service Management product outcomes, partnering with technical SMEs to deliver scalable and value-driven solutions.
• Drive improvements in customer service processes, workflows, and user experience to maximize business value and operational effectiveness.
• Serve as the key bridge between Real Estate/business teams and IT technical teams, ensuring seamless collaboration and delivery.
• Oversee a portfolio of business platforms, ensuring integration, scalability, governance, and alignment with enterprise standards.
• Lead complex cross-functional initiatives, driving delivery through business alignment, negotiation, and effective stakeholder management.
• Own financial planning, business cases, budgeting, and ROI tracking to support strategic investment decisions and measurable outcomes.
• Influence and align senior stakeholders globally, acting as a trusted advisor to business and IT leadership while leading discussions on priorities, scope, and trade-offs.
• Drive continuous improvement, simplification, and innovation across platforms while coaching junior professionals and leading teams where required.

What are we looking for from you?

• 6+ years of product management experience, with expertise in product strategy, roadmaps management, and deliver measurable business value.
• Demonstrated experience in business case development, financial planning, budgeting, and ROI tracking, supported by strong financial acumen.
• Excellent stakeholder management, influencing, and negotiation skills, with the ability to align priorities and build trusted relationships across business and IT teams.
• Proven track record of leading cross-functional initiatives and delivering scalable business solutions.
• Bachelor's degree in a related field.

The Company is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.