Senior Customer Services Representative

ENGINEERINGUK; Stratford-upon-Avon; Hybrid; GBP 31,000; Full time

Job summary

An established industry player is seeking a Senior Customer Services Representative in Stratford-upon-Avon. This role is perfect for a customer-focused individual who thrives in a fast-paced environment and is passionate about delivering exceptional service. You will manage customer relationships, handle queries efficiently, and contribute to service improvements. With a strong emphasis on employee engagement and a commitment to diversity, this organization offers a supportive workplace culture and numerous benefits, including a competitive salary, annual bonus, and generous leave policies. Join a team that values growth and community engagement!

Benefits

Contributory pension scheme up to 20%

25 days annual leave + bank holidays

Family Friendly policies

Discounts at High Street brands

£20/month gym contribution

Health and wellbeing plans

Volunteering opportunities

Refer a Friend scheme (£500 bonus)

Life Assurance: 4x salary

Employee discounts on insurance policies

Qualifications

• Experience in a customer-focused environment, preferably in Financial Services.
• Strong communication skills, both written and oral.

Responsibilities

• Provide outstanding customer service and manage customer relationships.
• Deliver clear, accurate, and timely information to customers.

Skills

Customer Service

Communication Skills

Analytical Skills

Attention to Detail

Job description

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Employer: NFU Mutual | Location: Stratford-upon-Avon | Salary: Up to £30,987 + 10% annual bonus + benefits | Closing date: 31 May 2025

• This is an office-based role, working Monday - Friday, 9am - 5pm, with the potential for hybrid working in the future.
• Join an organisation passionate about Employee Engagement.
• This is an excellent opportunity to develop your career within a leading Financial Services organisation.

Senior Customer Services Representative

We have an exciting opportunity for a Senior Customer Services Representative to join our team. Your role will involve providing outstanding customer service, managing customer relationships, and protecting NFU Mutual's reputation by handling telephone queries and requests efficiently, ensuring compliance with standards and regulations.

Your main responsibilities include delivering clear, accurate, and timely information to customers and Financial Advisors, managing customer dissatisfaction or vulnerability, and contributing to service improvements to enhance team performance.

About you

You are a customer-focused individual with a positive attitude, passionate about delivering exceptional service. You have strong communication skills, thrive in a fast-paced environment, and are eager to learn and grow.

Requirements

• Experience in a customer-focused environment, preferably within Financial Services.
• Excellent communication skills, both written and oral/telephone.
• Self-motivated with a desire to learn and develop technical expertise.
• Strong analytical skills and attention to detail.

We support an inclusive workplace and welcome applications from diverse backgrounds. We are proud to be a Disability Confident Employer and a signatory of the Race at Work and Women in Finance Charters.

Benefits and Rewards

• Salary: £30,987
• Annual bonus up to 10%
• Contributory pension scheme up to 20%
• 25 days annual leave + bank holidays + holiday trading scheme
• Family Friendly policies
• Discounts at High Street brands, travel, and supermarkets
• £20/month gym contribution
• Health and wellbeing plans
• Volunteering opportunities
• Refer a Friend scheme (£500 bonus)
• Life Assurance: 4x salary
• Employee discounts on insurance policies

Working at NFU Mutual

We are a leading UK insurance and financial services company with over 110 years of history. Recognized for our workplace culture, awards include Gallup Exceptional Workplace, LinkedIn Top Employers, and UK Top Employer certifications. We foster a supportive environment that encourages growth, recognition, and community engagement.

Apply now

Location: Stratford-upon-Avon, Tiddington Road, Warwickshire, CV37 7BJ

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