Senior Customer service executive/scheduler

The Sales Recruitment Network; Milton Keynes; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is looking for a Senior Professional to join their team in Milton Keynes. This role promises a friendly working environment with flexible hours. You will be responsible for managing calls, scheduling engineers, and liaising with clients and third parties. If you have relevant experience and are looking to take the next step in your career, this position offers a great opportunity for growth and development in a supportive atmosphere.

Qualifications

• Experience in managing calls and scheduling tasks effectively.
• Strong communication skills for client interactions.

Responsibilities

• Manage calls and schedule engineers efficiently.
• Liaise with third parties and handle client queries.

Skills

Call Management

Scheduling

Client Communication

Technical Troubleshooting

Job description

Job Opportunity: Senior Professional

Our client in Milton Keynes is seeking a senior professional for a potentially extended or permanent position. The role offers a friendly working environment with hours from 8 am to 4 pm or 9 am to 5 pm, Monday to Friday.

Responsibilities:

1. Call management
2. Scheduling engineers
3. Liaising with third parties
4. Managing escalations
5. Handling queries and complaints
6. Processing orders
7. Communicating with clients
8. Providing basic technical advice to resolve issues

If you possess the relevant experience, please get in touch.