Customer Service Leader — Multi-Plant Ops

Sika Corporation; Welwyn Garden City; Hybrid; GBP 65,000 - 85,000; Full time

Benefits offered by this job

Hybrid Working

Bonus Scheme

Private healthcare

Pension contribution up to 10%

Group life cover

Job summary

Sika Corporation is seeking a Customer Service Manager to lead a high-performing team across multiple manufacturing plants and warehouse locations, delivering a seamless customer experience and driving continuous improvement.

You will influence service performance, develop team capability, and champion customer-centric initiatives in a complex operational environment, balancing stakeholder needs and operational excellence. Hybrid working and a competitive rewards package are offered.

Qualifications

• Minium experience of 3 years proven experience leading and developing high-performing customer service teams.
• A passion for delivering exceptional customer experiences and driving continuous improvement.
• Strong leadership skills with the ability to inspire, coach and influence others.
• Experience using customer insight, service metrics and KPIs to drive performance improvements.
• Excellent stakeholder management skills with the ability to collaborate across multiple business functions.
• Commercial awareness with a forward-thinking approach to problem solving and change management.
• The successful applicant must demonstrate their right to work in the UK prior to commencing employment.

Responsibilities

• Lead customer service operations across multiple manufacturing and warehouse locations, managing complex operational challenges and collaborating with stakeholders across Supply Chain, Logistics, Operations and Sales to deliver exceptional customer outcomes.
• Lead and develop a talented Customer Services team, creating a culture of accountability, engagement and continuous development.
• Shape and enhance the customer experience by driving service improvements, improving operational performance and influencing business-wide decision making through customer insight.
• Play a key leadership role within a globally recognised organisation, partnering with stakeholders across Sales, Supply Chain, Logistics and Operations to deliver exceptional customer outcomes.

Skills

Leadership

Stakeholder management

Customer experience

Continuous improvement

Change management

Analytics

Collaboration

Commercial awareness

Job description

Sika Corporation is seeking a Customer Service Manager to lead a high-performing team across multiple manufacturing plants and warehouse locations, delivering a seamless customer experience and driving continuous improvement.

You will influence service performance, develop team capability, and champion customer-centric initiatives in a complex operational environment, balancing stakeholder needs and operational excellence. Hybrid working and a competitive rewards package are offered.