Senior Customer Service Manager

TN United Kingdom; London; On-site; GBP 125,000 - 150,000; Full time

Job summary

An established industry player is seeking a Senior Customer Services Manager to lead their customer service department in London. This role involves overseeing operations, developing policies, and mentoring team members to ensure exceptional customer service in the housing sector. The ideal candidate will possess strong leadership and communication skills, with a commitment to resolving customer issues professionally. Join a friendly, team-oriented environment that values professional growth and the opportunity to make a meaningful impact in the Not For Profit sector.

Benefits

Professional growth opportunities

Friendly team-oriented environment

Qualifications

• Strong background in customer service within the housing industry.
• Proven leadership skills with experience managing a team.

Responsibilities

• Oversee the efficient operation of the customer services department.
• Train and mentor team members to enhance their skills and performance.

Skills

Customer Service Management

Leadership

Communication Skills

Problem-Solving

Job description

Job Description

• Oversee the efficient operation of the customer services department.
• Ensure optimal levels of customer service are maintained at all times.
• Address and resolve customer queries and complaints in a timely and professional manner.
• Develop and implement customer service policies and procedures.
• Train and mentor team members to enhance their skills and performance.
• Conduct regular performance reviews and provide constructive feedback.
• Collaborate with other departments to improve customer service delivery.
• Implement strategies to improve customer satisfaction and loyalty.

The Successful Applicant

A successful Senior Customer Services Manager should have:

• A strong background in customer service within the housing industry.
• Proven leadership skills, with experience managing a team.
• Excellent communication and interpersonal skills.
• The ability to handle difficult customers and resolve complaints professionally.
• Strong problem-solving skills and the ability to make sound decisions quickly.
• A commitment to providing outstanding customer service.

What's on Offer

• An attractive hourly rate of approximately £18-20 per hour, subject to experience.
• The chance to work in a friendly, team-oriented environment.
• Opportunities for professional growth and development.
• The satisfaction of making a difference in the Not For Profit sector.

If you're a dedicated professional seeking your next opportunity in London, we'd love to hear from you. Apply today to join this committed team.