Senior Customer Service Coordinator

JR United Kingdom; Bolton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the customer service sector is seeking an individual to support their customer services department. The successful candidate will manage a small team of customer service coordinators, ensuring high standards of service and effective communication with clients. Candidates should demonstrate strong leadership and administrative skills, along with the ability to prioritize tasks and foster professional relationships.

Qualifications

• Experience managing small customer-focused teams.
• Proficiency in Word and Excel with strong administrative skills.

Responsibilities

• Supervise and work alongside the customer service coordinator team.
• Communicate effectively with customers to manage expectations.
• Handle all incoming communications promptly.

Skills

Leadership and support skills

Effective written communication

Administrative task prioritization

Team work

Proficiency in Excel, Word, PowerPoint

Job description

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Client:

Location:

Bolton, Greater Manchester, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Main Function

To support the customer services department with key administrative duties, supervising and working alongside the customer service co-ordinator team.

Key Functional Areas

• Provide inspirational line management to a small team of Customer Service Co-ordinators.
• Provide daily support and guidance to Customer Service Co-ordinators.
• Communicate effectively and professionally with customers to manage expectations.
• Issue Miller documentation as required to assist homeowners in understanding their new home.
• Handle all incoming communications promptly and record them systemically.
• Maintain professionalism, courtesy, and dignity in all interactions to uphold company values, even under pressure.

Key Capabilities Required

(1) Skills, Capabilities and Attributes

• Leadership and support skills for Customer Service Department.
• Ability to prioritize administrative tasks.
• Supervise co-ordinator workload effectively.
• Work independently and as part of a team.
• Empathize with customers without compromising business interests.
• Provide concise and accurate reports.
• Proficiency in Excel, Word, and PowerPoint.
• Build strong professional relationships internally and externally.
• Effective written and electronic communication skills.

(2) Behavioural Attributes

• Trustworthy, honest, and able to provide constructive feedback.
• Commercial awareness.
• Controlled and dignified demeanor.

(3) Knowledge, Experience and Qualifications

• Experience managing small customer-focused teams.
• Confidentiality in client and company matters.
• Proficiency in Word and Excel with strong administrative skills.