Senior Customer Service Coordinator

JR United Kingdom; Norwich; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading property service company seeks a Senior Customer Service Coordinator in Norwich. This role involves supporting a small team, supervising customer service operations and ensuring effective communication and documentation management. Ideal candidates will demonstrate leadership, strong administrative skills, and the ability to maintain professionalism in a fast-paced environment.

Qualifications

• Experience managing small customer-focused teams.
• Handling client and company confidentiality.
• Strong administrative skills.

Responsibilities

• Support the customer services department with key administrative duties.
• Supervise and work alongside the customer service co-ordinator team.
• Manage communications and expectations professionally.

Skills

Leadership and support skills

Administrative functions prioritisation

Supervisory skills

Ability to work independently

Empathy and understanding towards customers

Concise and accurate report production

Written and electronic communication skills

Tools

Excel

Word

PowerPoint

Job description

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Senior Customer Service Coordinator, Norwich

Client:

Location:

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Main Function

To support the customer services department with key administrative duties, supervising and working alongside the customer service co-ordinator team.

Key Functional Areas

• Provide inspirational line management to a small team of customer Service Co-ordinators
• Provide daily support/guidance to Customer Service Co-ordinators
• Communicate effectively with customers to manage expectations professionally
• Issue Miller documentation as required to assist homeowners with their new homes
• Handle all incoming communications (telephone, messages, emails, texts) efficiently and record them promptly
• Maintain professionalism, courtesy, dignity, and control in all interactions, upholding company values in a pressurised environment

Key Capabilities Required

(1) Skills, Capabilities, and Attributes

• Leadership and support skills for the Customer Service Department
• Ability to prioritise administrative functions
• Supervisory skills for co-ordinator workload
• Ability to work independently and in a team
• Empathy and understanding towards customers, balancing business interests
• Ability to produce concise, accurate reports
• Proficiency in Excel, Word, and PowerPoint
• Strong professional relationship-building skills
• Effective written and electronic communication skills

(2) Behavioural Attributes

• Trustworthy, honest, and providing excellent feedback
• Commercial awareness
• Controlled and dignified demeanor

(3) Knowledge, Experience, and Qualifications

• Experience managing small customer-focused teams
• Experience handling client and company confidentiality
• Proficiency in Word & Excel with strong administrative skills