Customer Service Coordinator

Culina Group; Felixstowe; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading logistics company is seeking a Customer Service Coordinator at their Felixstowe site. The successful candidate will ensure high-quality customer service, manage customer inquiries, and produce performance reports. This role is crucial for maintaining client satisfaction and requires proficiency in Microsoft Office applications.

Benefits

Competitive holiday entitlement

Pension scheme with employee and employer contributions

Life Assurance: x2 annual salary

Employee Assistance Programme

Eye Care Vouchers

Employee of the month/year awards

Discounts from over 50 retailers

Qualifications

• Previous experience in a similar role would be advantageous.
• Ability to work in a high-pressure and fast-paced environment.

Responsibilities

• Maximize sales by providing high-level customer service.
• Produce reports for customers using Microsoft Excel.
• Handle customer complaints promptly and effectively.

Skills

Attention to detail

Customer service

Teamwork

Computer literacy

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Social network you want to login/join with:

Customer Service Coordinator, Felixstowe

Client: Culina Group

Location: Felixstowe, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: f54f5bec1751

Job Views: 3

Posted: 02.06.2025

Expiry Date: 17.07.2025

Job Description:

Job Description

We are currently seeking a Customer Service Coordinator to join our team at our Felixstowe site. Reporting to the Customer Service Supervisor, the Customer Service Coordinator will maximize sales by providing a high level of customer service to all customers.

Working hours: Monday to Friday, 08:00 - 17:00

Salary: Up to £26,500 Per Annum

Key Duties of a Customer Service Coordinator:

• Ensure customers are always treated in a friendly and polite manner.
• Ensure every customer is acknowledged/greeted in a polite and friendly manner.
• Ensure that service given to customer is efficient and accurate at all times.
• Assist customers with their enquiries to the satisfaction of the Company.
• Be fully trained to deal promptly and effectively with customer complaints, ensuring that all such matters are resolved to the satisfaction of the customer.
• Ensure that serious/unresolved customer complaints are promptly reported to line management.
• Using multiple customer systems to ensure they are mirrored against Truckcom system. Key areas – import restitution updates, wecport container checks, seal number checks, general work profile and call overs
• Ensure any EDI updates or Manual customer orders are entered / updated in the system, review if planned before making any changes and ensure the Operations Manager or Traffic Operators are aware so they can make the changes accordingly to the plan.
• Produce reports (KPI and other) for the customer and ESL utilizing Microsoft Excel
• Take in any new jobs, updates, and amendments. Any changes must be corrected in Truckcom and need to liaise with Traffic. Once all new jobs for following day have been processed, run a report from Truckcom and then complete a call-over to make sure that all information has been entered into Truckcom correctly.
• Collation of daily & weekly restitution trackers for Merchant & Line haul containers ensuring no additional costs are incurred through late retention of containers back to Ports
• Provide cover for members of the Customer Service team who are on holiday/sick.
• Action all QA’s and demurrages received from Traffic.
• Keep the Shipping system up to date with information on the day’s jobs, informing them of any delays or requiring information. The Shipping system needs to be checked regularly for any up-to-date information that needs to be passed onto the Traffic Operations Department.

Qualifications

• Previous experience in a similar role would be advantageous
• Attention to detail and high level of accuracy required
• Ability to work in a high-pressure and fast paced environment
• Proficient in computer literacy including Microsoft Excel, PowerPoint and Outlook
• Ability to work individually and as a part of a team

Additional Information

As part of our drive to make Stobarta a great place to work, we are proud to be an inclusive and diverse organization where we are committed to employee development and recognizing success for hardworking performers.

Our dedicated learning and development programs are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits including:

• Annual Leave: Competitive holiday entitlement
• Pension scheme: We offer a great contribution of 5% (employee) and 3% (employer)
• Life Assurance: x 2 your annual salary
• Wellness: Via our Employee Assistance Programme, offering confidential counselling and legal services 24/7
• Eye Care Vouchers: Substantial savings with free eye tests and discounts on glasses
• Reward & Recognition: Employee of the month/year, special recognition, long service awards
• Everyday discounts: Over 50 retailer discounts via our benefit platform