Senior Customer Service Coordinator

JR United Kingdom; Maidstone; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in Maidstone seeks a Senior Customer Service Coordinator to oversee a dedicated team within the customer services department. The ideal candidate will provide inspiration and guidance to the team while managing customer expectations effectively. Candidates should demonstrate strong leadership qualities, excellent communication skills, and the ability to handle administrative duties in a fast-paced environment.

Qualifications

• Experience managing small customer-focused teams.
• Computer literate with good administrative skills.
• Ability to provide accurate reports when required.

Responsibilities

• Supervise and support a team of Customer Service Coordinators.
• Manage customer expectations through effective communication.
• Handle incoming communications within charter timescales.

Skills

Leadership

Communication

Empathy

Administrative Skills

Teamwork

Tools

Excel

Word

PowerPoint

Job description

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Senior Customer Service Coordinator, maidstone

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Client:

Location:

maidstone, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Main Function

To support the customer services department with key administrative duties, supervising and working alongside customer service co-ordinator team.

Key Functional Areas

• Provide inspirational line management to a small team of customer Service Co-ordinators
• Provide daily support/guidance to Customer Service Co-ordinators
• Effective and professional communication with customers to correctly manage customer expectations where necessary
• To issue Miller documentation as and when required or requested to assist the homeowner in the use and understanding of their new home
• Deal effectively and within charter timescales all incoming communications such as telephone calls, messages, emails and texts. Record on the system in a timely manner
• To act professionally, courteously and with dignity and control at all times with customers, internal colleagues, external colleagues and subcontractors alike to uphold the core values of the business, in a pressurised environment.

Key Capabilities Required

(1) Skills, Capabilities and attributes

• Ability to lead and support Customer Service Department
• Ability to prioritise key administrative functions.
• Ability to supervise co-ordinator workload.
• Ability to work individually and/or part of a team
• Ability to empathise and sympathise with Miller Homes customers without compromising the position of the business
• Ability to provide concise and accurate written or numerical reports when required
• Ability to work comfortably with Excel, Word & Powerpoint
• Must be able to forge strong professional relationships with internal and external disciplines
• Ability to communicate effectively and successfully both written and electronically

(2) Behavioural Attributes

• Trustworthy, honest and provide excellent feedback
• Sound commercial awareness
• Controlled
• Dignified

(3) Knowledge, Experience and Qualification

• Experience in managing small customer focused teams
• Experience of client and company confidentiality
• Computer literate (especially Word & Excel) with good administrative skills essential