Senior Customer Service Advisor – Local Government Impact

Cambridge City Council; Cambridge; On-site; GBP 34,000 - 38,000; Full time

Benefits offered by this job

Annual leave 25–30 days

Flexible working options

Wellbeing support

Cycle to Work

Gym membership

Subsidy for public transport

Job summary

The Cambridge City Council is seeking a Senior Customer Service Advisor to join the customer service team at Mandela House, Cambridge.

You will handle a diverse range of queries, build relationships, take ownership and use your initiative to help residents with housing, neighbours, and other council services, while working face-to-face, by phone, email or web chat.

A DBS check will be required.

Qualifications

• Flexible and adaptable with a high degree of computer literacy and attention to detail.
• Able to remain calm and supportive when helping customers in difficult circumstances.
• Demonstrates achievements through examples of how you have gained new skills or progressed.

Responsibilities

• Provide help and advice to customers with a diverse range of queries and situations.
• Build relationships, take ownership and use initiative to make decisions for the benefit of customers.
• Work in partnership with all services within the Council to keep the customer journey at the forefront.

Skills

Customer service

Job description

The Cambridge City Council is seeking a Senior Customer Service Advisor to join the customer service team at Mandela House, Cambridge.

You will handle a diverse range of queries, build relationships, take ownership and use your initiative to help residents with housing, neighbours, and other council services, while working face-to-face, by phone, email or web chat.

A DBS check will be required.