Senior Customer Service Advisor

Barclays; Birmingham; On-site; GBP 27,000 - 32,000; Full time

Job summary

Join a leading company as a Senior Customer Service Advisor in Birmingham. You'll provide exceptional service through various channels while resolving complex customer needs. This full-time role offers a competitive salary and comprehensive benefits, including training and support for your career growth.

Benefits

Pension

Medical Insurance

Life Insurance

Income Protection

Qualifications

• Experience in customer service roles.
• Ability to handle complex inquiries.

Responsibilities

• Provide customer service via chat, email, and phone.
• Resolve issues related to bank products and services.
• Collaborate with internal teams to enhance customer care.

Skills

Customer Service

Communication

Collaboration

Leadership

Job description

Join Barclays in Birmingham, England, United Kingdom, as a Senior Customer Service Advisor. Help make a difference for our customers daily by providing exceptional service through various communication channels, including chat, email, and phone. This full-time role involves resolving complex customer needs, collaborating across teams, and continuously improving customer care processes. The position offers a starting salary of £27,500, with comprehensive benefits including pension, medical insurance, life insurance, and income protection. You will receive full training and support to succeed and grow within the company.

Role Purpose

To deliver outstanding customer service by effectively resolving complex customer requests and needs.

Key Responsibilities

• Provide customer service via chat, email, and phone.
• Handle complex customer inquiries with personalized solutions.
• Collaborate with internal teams to enhance customer care processes.
• Identify areas for improvement and support colleagues through feedback and coaching.
• Develop and implement procedures to mitigate risks and ensure efficient operations.
• Resolve issues related to bank products and services, such as accounts, transactions, and payments.
• Create reports on customer care performance and communicate findings to stakeholders.
• Stay updated on industry trends to adopt best practices.

Expectations

• Meet stakeholder and customer needs through expert advice and support.
• Perform activities accurately and timely, impacting the role and related areas.
• Possibly lead and supervise a team, guiding development and coordinating resources.
• Demonstrate leadership behaviors such as listening, inspiring, aligning, and developing others.
• Manage own workload, participate in projects, and ensure compliance with rules and regulations.
• Build relationships with stakeholders and customers to understand and meet their needs.

Additional Details

Colleagues are expected to embody Barclays' values: Respect, Integrity, Service, Excellence, and Stewardship, and to demonstrate the Barclays Mindset: Empower, Challenge, and Drive. The role is classified as Associate level, full-time, within the Banking and Financial Services industry.