Senior Customer Service Advisor
Only for registered members
Swindon
On-site
GBP 25,000 - 35,000
Full time
30+ days ago
Job summary
An established industry player is seeking a Senior Customer Service Advisor to enhance customer satisfaction and support business growth. This role involves managing customer inquiries, processing orders, and collaborating with various departments to maximize brand distribution. The ideal candidate will bring over five years of customer service experience, strong communication skills, and proficiency in tools like MS Excel and CRM systems. Join a dynamic team where your contributions will directly impact customer relationships and business success, all while enjoying a supportive work environment that values learning and development.
Qualifications
- 5+ years of experience in a Customer Service role.
- Proficient in MS Excel for reporting and CRM systems.
Responsibilities
- Assist with incoming calls and manage customer accounts.
- Work closely with Sales Teams for accurate forecasting and reporting.
Skills
Problem Solving
Multitasking
Customer Communication
Sales Skills
Reporting Skills
Tools
MS Excel
CRM System
Smartsheet
Power BI
Outlook
Word
Job description
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