Senior Customer Service Advisor

Enabled Living Healthcare; Greater London; On-site; GBP 26,000 - 34,000; Full time

Job summary

Enabled Living seeks a Senior Customer Service Advisor to join our North East London team. You will be the first point of contact for residents, carers and healthcare professionals, helping coordinate essential services and respond with empathy and professionalism.

In this role you’ll lead on enquiries across phone, email and face-to-face channels, coordinate referrals and bookings, support clinicians to deliver high‑quality care, and contribute to service improvements to ensure an outstanding

Qualifications

• Proven experience in a customer-focused role.
• Excellent communication and problem-solving skills.
• Strong IT and administrative abilities.
• A calm, compassionate approach when dealing with sensitive situations.
• Ability to prioritise workloads and work effectively within a busy team.

Responsibilities

• Leading on customer enquiries across phone, email and face-to-face channels.
• Coordinating referrals, appointments, equipment orders and service requests.
• Supporting clinicians to deliver efficient, high-quality services.
• Contributing to service improvements and ensuring an outstanding customer experience.

Skills

Customer service

Communication

Problem-solving

IT skills

Teamwork

Tools

CRM software

Job description

Enabled Living is an award winning company. We are publicly owned and know that our colleagues are our most valuable resource. With our award winning health and wellbeing strategy and our innovative and dynamic approach we know that Enabled Living is the place to be. We aim to provide a supportive, inclusive environment in which our colleagues can thrive and make a difference to the people we work with.

We\'re looking for a Senior Customer Service Advisor to join our friendly and dedicated team supporting residents across North East London. You\'ll play a key role as the first point of contact for customers, carers and healthcare professionals, helping to coordinate essential services including community equipment, wheelchair, sensory and occupational therapy support.

What you\'ll be doing

• Leading on customer enquiries across phone, email and face-to-face channels
• Coordinating referrals, appointments, equipment orders and service requests
• Supporting clinicians to deliver efficient, high-quality services
• Contributing to service improvements and ensuring an outstanding customer experience

What we\'re looking for

• Proven experience in a customer-focused role
• Excellent communication and problem-solving skills
• Strong IT and administrative abilities
• A calm, compassionate approach when dealing with sensitive situations
• Ability to prioritise workloads and work effectively within a busy team