Senior Customer Operations Lead - 10% Bonus + Flexible Hours

Royal Mail Group; Royal Leamington Spa; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading logistics provider in the UK is seeking a Lead Customer Operations Manager in Royal Leamington Spa. This full-time permanent role involves leading a team to achieve excellence in customer operations and results, managing delivery schedules, and driving the implementation of transformational changes. The ideal candidate will be customer-focused, flexible, and possess strong people management skills. Competitive salary starting from £45,888, with additional benefits including bonuses and generous leave.

Benefits

10% on-target bonus

Generous holiday allowance

Flexible working

Pension scheme

Health and wellbeing support

Private medical assessment

Corporate discounts

Qualifications

• Strong people management skills and ability to lead a team.
• Experience in resource planning and driving performance improvement.
• Ability to motivate and empathize with team members.

Responsibilities

• Lead and develop Customer Operations Managers to achieve results.
• Manage delivery schedules and ensure team efficiency.
• Collaborate with stakeholders and facilitate transformational changes.

Skills

Customer focused

Team player

Results driven

Inspiring leader

Flexible and able to excel under pressure

Job description

A leading logistics provider in the UK is seeking a Lead Customer Operations Manager in Royal Leamington Spa. This full-time permanent role involves leading a team to achieve excellence in customer operations and results, managing delivery schedules, and driving the implementation of transformational changes. The ideal candidate will be customer-focused, flexible, and possess strong people management skills. Competitive salary starting from £45,888, with additional benefits including bonuses and generous leave.