Customer Liaison Officer

Equans; Leeds; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

24 days annual leave

Life Cover

Employee discount

Gym membership discounts

Cycle to work scheme

Holiday purchase scheme

CSR days

Referral rewards

Employee networks

Employee Assistance Program

Job summary

Equans is seeking a Customer Liaison Officer in Leeds to maintain clear communication with residents during construction and regeneration projects. You will support residents before, during and after works, manage the resident journey and build strong relationships with stakeholders.

You will also run consultation events, inductions and resident profiling, coordinating access and providing practical support as required. A strong emphasis on customer satisfaction and GDPR compliance is essential.

Qualifications

• Previous experience in a customer service based role.
• Previous resident liaison experience within construction or social housing.
• Familiarisation with GDPR regulations.
• Computer literate in MS Office.

Responsibilities

• Provide consultation and support to residents before, during and after works.
• Manage the customer/resident journey following client and company procedures.
• Develop relationships with residents, clients, subcontractors and local stakeholders.
• Organise and deliver resident consultation events and inductions.
• Complete resident profiling and discuss with the client’s care team where appropriate.
• Agree access arrangements and book appointments for work at residents’ homes.
• Organise support needs such as packing boxes, dust sheets, storage.

Skills

Customer service

Resident liaison

GDPR

MS Office

Construction knowledge

Communication

Job description

Contract type: Permanent Schedule: Full-Time Location: Leeds United Kingdom Offer ID: 90498Equans is looking for a Customer Liaison Officer to join our team in Leeds on a permanent basis. This is a full time role. On offer is a competitive salary, company vehicle and benefits package.The Resident/Customer Liaison Officer is responsible for maintaining effective communication between the company and residents during construction, regeneration, or maintenance projects. This role ensures that residents are fully informed and supported throughout the project lifecycle, addressing any concerns or issues that may arise. The officer plays a crucial role in fostering positive relationships with residents, ensuring that their needs and expectations are met, and enhancing overall customer satisfaction.What will you deliver?To provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfactionManaging the customer/resident journey whilst following the client and company engagement proceduresTo develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community and the Customer Care DepartmentCarry out choice events, consultation events and individual consultation with residents regarding future work.Carry out individual resident inductions to include - introduction to Equans, the CLO/RLOprocess, scope of works, property and personal belongings condition surveys inclusive of photographs for evidenceComplete resident profiling and work with the site management team to implement effective working practices and discuss with the Client’s customer care team where appropriateAgree access arrangements with the resident and book appointments to enable the work to their homeOrganise and provide support needs: packing boxes, dust sheets, storage and other facilitiesas required and agreed.What can we offer you?On offer is a competitive salary, car and benefits package, which includes;24 days annual leave (+ public holidays)Life Cover equivalent to 1.5 ti mes annual salaryEmployee discount shopping schemes on major brands and retailersGym membership discountsCycle to work schemeHoliday purchase scheme2 corporate social responsibility days per yearBroad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmesAttractive Employee Referral Rewards SchemeAccess to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network24/7 Employee Assistance Program and access to mental wellbeing appWho are we looking for?Previous experience within a customer service based rolePrevious resident liaison experience within the construction / social housing sectorBasic understanding of construction and social housingFamiliarisation of GDPR regulationsComputer literate in MS officeWho are we?Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.Equans is a Bouygues group company.What's next?If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.EQNENGAt Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.