Read more

EQUANS; Leeds; Hybrid; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Company vehicle

Benefits package

Annual leave 24 days

Job summary

Equans is seeking a Customer Liaison Officer in Leeds on a permanent, full-time basis. The role focuses on maintaining clear communication between Equans and residents during construction and maintenance projects, ensuring residents are informed and supported throughout the lifecycle.

You will manage the resident journey, build relationships with stakeholders, organise consultation events, inductions, and access arrangements, and provide practical support such as packing materials and storage.

Qualifications

• Previous customer service experience.
• Previous resident liaison experience within the construction / social housing sector.
• Basic understanding of construction and social housing.
• Familiarisation with GDPR regulations.
• Computer literate in MS Office.

Responsibilities

• Maintain effective communication between Equans and residents during construction, regeneration or maintenance projects.
• Manage the customer/resident journey following engagement procedures.
• Develop relationships with residents, clients, subcontractors, site-based personnel, local stakeholders and the Customer Care Department.
• Carry out choice events, consultation events and individual consultations with residents regarding future work.
• Carry out resident inductions including introduction to Equans, CLO/RLO process and scope of works, with evidence from photographs.
• Agree access arrangements with residents and book appointments to enable work.
• Organise and provide support such as packing boxes, dust sheets, storage and other facilities.

Skills

Customer service

Resident liaison

GDPR compliance

Construction knowledge

Tools

MS Office

Job description

Equans is looking for a Customer Liaison Officer to join our team in Leeds on a permanent basis. This is a full time role. On offer is a competitive salary, company vehicle and benefits package. The Resident/Customer Liaison Officer is responsible for maintaining effective communication between the company and residents during construction, regeneration, or maintenance projects. This role ensures that residents are fully informed and supported throughout the project lifecycle, addressing any concerns or issues that may arise. The officer plays a crucial role in fostering positive relationships with residents, ensuring that their needs and expectations are met, and enhancing overall customer satisfaction. What will you deliver? To provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction Managing the customer/resident journey whilst following the client and company engagement procedures To develop effective working relationships with residents, clients, subcontractors, sitebased personnel, local stakeholders, the local community and the Customer Care Department Carry out choice events, consultation events and individual consultation with residents regarding future work. Carry out individual resident inductions to include - introduction to Equans, the CLO/RLOprocess, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence Complete resident profiling and work with the site management team to implement effective working practices and discuss with the Client’s customer care team where appropriate Agree access arrangements with the resident and book appointments to enable the work to their home Organise and provide support needs: packing boxes, dust sheets, storage and other facilities as required and agreed. What can we offer you? On offer is a competitive salary, car and benefits package, which includes; 24days annual leave(+ public holidays)Life Cover equivalent to 1.5 timesannual salaryEmployee discount shopping schemes on major brands and retailersGym membership discountsCycle to work schemeHoliday purchase scheme 2 corporate social responsibility days per yearBroad range of learning opportunities, such as professional qualifications,collective/individual training, and personalized support programmesAttractive Employee Referral Rewards SchemeAccess to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network 24/7 Employee Assistance Program and access to mental wellbeing app Who are we looking for? Previous experience within a customer service based role Previous resident liaison experience within the construction / social housing sector Basic understanding of construction and social housing Familiarisation of GDPR regulations Computer literate in MS office Who are we? Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros. In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. Equans is a Bouygues group company.

Customer Liaison Officer

Company: EQUANS Salary: £30,000 to £30,000 a year Hours: Full-time Location: Leeds, LEEDS Working pattern: Hybrid - 3 days remote Job type: Permanent Posting date: 15 Sept 2026 Closing date: 15 Oct 2026

Summary

Equans is looking for a Customer Liaison Officer to join our team in Leeds on a permanent basis. This is a full time role. On offer is a competitive salary, company vehicle and benefits package. The Resident/Customer Liaison Officer is responsible for maintaining effective communication between the company and residents during construction, regeneration, or maintenance projects. This role ensures that residents are fully informed and supported throughout the project lifecycle, addressing any concerns or issues that may arise. The officer plays a crucial role in fostering positive relationships with residents, ensuring that their needs and expectations are met, and enhancing overall customer satisfaction. What will you deliver? To provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction Managing the customer/resident journey whilst following the client and company engagement procedures To develop effective working relationships with residents, clients, subcontractors, sitebased personnel, local stakeholders, the local community and the Customer Care Department Carry out choice events, consultation events and individual consultation with residents regarding future work. Carry out individual resident inductions to include - introduction to Equans, the CLO/RLOprocess, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence Complete resident profiling and work with the site management team to implement effective working practices and discuss with the Client’s customer care team where appropriate Agree access arrangements with the resident and book appointments to enable the work to their home Organise and provide support needs: packing boxes, dust sheets, storage and other facilities as required and agreed. What can we offer you? On offer is a competitive salary, car and benefits package, which includes; 24days annual leave(+ public holidays)Life Cover equivalent to 1.5 timesannual salaryEmployee discount shopping schemes on major brands and retailersGym membership discountsCycle to work schemeHoliday purchase scheme 2 corporate social responsibility days per yearBroad range of learning opportunities, such as professional qualifications,collective/individual training, and personalized support programmesAttractive Employee Referral Rewards SchemeAccess to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network 24/7 Employee Assistance Program and access to mental wellbeing app Who are we looking for? Previous experience within a customer service based role Previous resident liaison experience within the construction / social housing sector Basic understanding of construction and social housing Familiarisation of GDPR regulations Computer literate in MS office Who are we? Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros. In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. Equans is a Bouygues group company. EQNENGAt Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young ProfessionalsNetwork) and our Disability Network. For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

What's next?

EQNENGAt Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young ProfessionalsNetwork) and our Disability Network.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

Related jobs

Multi skilled Joiner

£33,904 to £33,904 per year

EQUANS

Permanent Full time

Maintenance Supervisor

£41,000 to £41,000 per year

EQUANS

Leeds, West Yorkshire

Permanent Full time

Part time Morning Cleaner

£6,708 to £6,708 per year

EQUANS

Bradford, West Yorkshire

Permanent Part time

Browse more jobs