Senior Customer Governance Risk Manager

JR United Kingdom; Nottingham; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Join a leading bank as a Senior Risk Manager in Nottingham, where you'll leverage your analytical and strategic skills to influence customer-focused insights. Drive change initiatives and facilitate key discussions to align processes with regulatory expectations in this hybrid role.

Qualifications

• Skilled in analysing complex data sets.
• Strong risk mindset to identify exposures.
• Commercially aware of Consumer Duty requirements.

Responsibilities

• Facilitate the Monthly Customer Outcome Meeting.
• Review customer journey data to uncover trends.
• Drive continuous improvement and lead change initiatives.

Skills

Analytical Skills

Customer Insight

Risk Management

Strategic Thinking

Detail-oriented

Commercial Awareness

Job description

Social network you want to login/join with:

col-narrow-left

Client:

Flair for Recruitment

Location:

nottingham, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

5

Posted:

16.06.2025

Expiry Date:

31.07.2025

col-wide

Job Description:

Ready to put your analytical mindset and customer-first thinking to work in a role that shapes real change?

Our client, a commercial and retail bank, is looking for a Senior Risk Manager to join their team. In this hybrid role, you’ll drive customer-focused insights, lead key outcome discussions, and influence strategic change under Consumer Duty.

Key Responsibilities:

• Facilitate the Monthly Customer Outcome Meeting, highlighting critical insights and engaging key stakeholders
• Review and interpret customer journey data to uncover trends, issues, and opportunities for improvement
• Champion customer advocacy by leveraging insights and maintaining strong internal and external networks
• Drive continuous improvement by challenging current practices and leading change initiatives
• Align processes and standards with regulatory expectations and evolving customer needs

About You:

• Skilled in analysing complex data sets to extract clear, actionable customer insights
• Strong risk mindset with the ability to identify, assess, and prioritise key exposures
• Strategic thinker with a focus on high-impact improvements across competing priorities
• Detail-oriented with sound judgement to make balanced, insight-driven recommendations
• Commercially aware and confident in navigating Consumer Duty requirements in a business context