Senior Customer Governance Risk Manager

ZipRecruiter; Nottingham; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

A prominent commercial and retail bank is seeking a Senior Risk Manager in a hybrid role. This position focuses on driving customer insights, facilitating critical discussions, and influencing strategic change under Consumer Duty. The ideal candidate will possess strong analytical skills and a keen understanding of risks associated with enhancing customer experiences.

Qualifications

• Skilled in analysing complex data sets to extract actionable customer insights.
• Strong risk mindset to prioritize key exposures.
• Commercially aware of Consumer Duty requirements.

Responsibilities

• Facilitate the Monthly Customer Outcome Meeting with stakeholders.
• Review customer journey data to identify trends and opportunities.
• Drive continuous improvement by leading change initiatives.

Skills

Analysing complex data sets

Customer advocacy

Strategic thinking

Risk identification

Detail-oriented

Job description

Job Description

Ready to put your analytical mindset and customer-first thinking to work in a role that shapes real change?

Our client, a commercial and retail bank, is looking for a Senior Risk Manager to join their team. In this hybrid role, you’ll drive customer-focused insights, lead key outcome discussions, and influence strategic change under Consumer Duty.

Key Responsibilities:

• Facilitate the Monthly Customer Outcome Meeting, highlighting critical insights and engaging key stakeholders
• Review and interpret customer journey data to uncover trends, issues, and opportunities for improvement
• Champion customer advocacy by leveraging insights and maintaining strong internal and external networks
• Drive continuous improvement by challenging current practices and leading change initiatives
• Align processes and standards with regulatory expectations and evolving customer needs

About You:

• Skilled in analysing complex data sets to extract clear, actionable customer insights
• Strong risk mindset with the ability to identify, assess, and prioritise key exposures
• Strategic thinker with a focus on high-impact improvements across competing priorities
• Detail-oriented with sound judgement to make balanced, insight-driven recommendations
• Commercially aware and confident in navigating Consumer Duty requirements in a business context

To apply, please submit your CV!