Senior Customer Governance Risk Manager

JR United Kingdom; Mansfield; Hybrid; GBP 50,000 - 90,000; Full time

Job summary

A leading commercial and retail bank seeks a Senior Risk Manager in Mansfield. This hybrid role involves driving customer-focused insights, leading key discussions, and influencing strategic change under Consumer Duty. The ideal candidate has strong analytical skills and a strategic mindset to handle high-impact priority improvements.

Qualifications

• Skilled in analyzing complex data sets to extract actionable customer insights.
• Strong risk mindset with ability to prioritize key exposures.
• Commercially aware and confident navigating Consumer Duty requirements.

Responsibilities

• Facilitate Monthly Customer Outcome Meetings, engaging stakeholders.
• Review customer journey data to uncover trends and improvement opportunities.
• Drive continuous improvement and align processes with regulatory expectations.

Skills

Analytical mindset

Customer-focused insights

Data analysis

Strategic thinking

Risk assessment

Detail-oriented

Job description

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Client:

Flair for Recruitment

Location:

mansfield, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

16.06.2025

Expiry Date:

31.07.2025

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Job Description:

Ready to put your analytical mindset and customer-first thinking to work in a role that shapes real change?

Our client, a commercial and retail bank, is looking for a Senior Risk Manager to join their team. In this hybrid role, you’ll drive customer-focused insights, lead key outcome discussions, and influence strategic change under Consumer Duty.

Key Responsibilities:

• Facilitate the Monthly Customer Outcome Meeting, highlighting critical insights and engaging key stakeholders
• Review and interpret customer journey data to uncover trends, issues, and opportunities for improvement
• Champion customer advocacy by leveraging insights and maintaining strong internal and external networks
• Drive continuous improvement by challenging current practices and leading change initiatives
• Align processes and standards with regulatory expectations and evolving customer needs

About You:

• Skilled in analysing complex data sets to extract clear, actionable customer insights
• Strong risk mindset with the ability to identify, assess, and prioritise key exposures
• Strategic thinker with a focus on high-impact improvements across competing priorities
• Detail-oriented with sound judgement to make balanced, insight-driven recommendations
• Commercially aware and confident in navigating Consumer Duty requirements in a business context