Senior Customer Governance Risk Manager

JR United Kingdom; Derby; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Un client bancaire recherche un Senior Risk Manager pour rejoindre son équipe. Ce rôle hybride nécessite une mentalité analytique pour conduire des insights axés sur le client, mener des discussions clés et influencer des changements stratégiques conformément au Consumer Duty. Vous allez analyser complexité et esprits critiques pour des résultats orientés vers l'amélioration continue.

Qualifications

• Compétences en analyse de données complexes.
• Esprit de risque pour évaluer et prioriser les expositions clés.
• Penseur stratégique avec un accent sur des améliorations à fort impact.

Responsibilities

• Faciliter les réunions mensuelles sur les résultats clients et impliquer les parties prenantes.
• Analyse des données du parcours client pour découvrir des tendances.
• Conduire l'amélioration continue en défiant les pratiques actuelles.

Skills

Analyse de données

Gestion des risques

Réflexion stratégique

Prise de décision

Connaissance commerciale

Job description

Social network you want to login/join with:

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Client:

Flair for Recruitment

Location:

derby, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

16.06.2025

Expiry Date:

31.07.2025

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Job Description:

Ready to put your analytical mindset and customer-first thinking to work in a role that shapes real change?

Our client, a commercial and retail bank, is looking for a Senior Risk Manager to join their team. In this hybrid role, you’ll drive customer-focused insights, lead key outcome discussions, and influence strategic change under Consumer Duty.

Key Responsibilities:

• Facilitate the Monthly Customer Outcome Meeting, highlighting critical insights and engaging key stakeholders
• Review and interpret customer journey data to uncover trends, issues, and opportunities for improvement
• Champion customer advocacy by leveraging insights and maintaining strong internal and external networks
• Drive continuous improvement by challenging current practices and leading change initiatives
• Align processes and standards with regulatory expectations and evolving customer needs

About You:

• Skilled in analysing complex data sets to extract clear, actionable customer insights
• Strong risk mindset with the ability to identify, assess, and prioritise key exposures
• Strategic thinker with a focus on high-impact improvements across competing priorities
• Detail-oriented with sound judgement to make balanced, insight-driven recommendations
• Commercially aware and confident in navigating Consumer Duty requirements in a business context