Senior Customer Experience Consultant

A.P. Moller - Maersk; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Annual bonus

Pension scheme

Lunch allowance

Employee assistance program

On-site canteen

25 days annual leave

Job summary

Maersk is seeking a proactive Customer Service professional in Liverpool to be the first point of contact for our customers. You will handle complex cases, work with global accounts, and continually improve service delivery.

The role emphasizes collaboration, problem-solving, and client-centric excellence in a fast-paced logistics environment. You will liaise with global stakeholders and suppliers, monitor performance, and contribute to ongoing supply chain projects and improvements, ensuring

Qualifications

• Experience in customer service or account management.
• Strong communication and problem-solving abilities.
• Able to thrive in fast-paced logistics environments.
• Proficient with MS Office and data handling.
• Previous logistics experience is a plus.

Responsibilities

• Deliver exceptional customer service and manage escalations
• Liaise with global stakeholders and third-party suppliers
• Identify challenges in client supply chains and propose solutions
• Monitor performance and produce KPI reports
• Participate in supply chain projects and continuous improvement initiatives

Skills

Customer service

Communication

Problem solving

Logistics experience

Tools

Microsoft Office

Job description

Maersk is a global leader in integrated logistics and has been pioneering the industry for over a century. Through innovation and transformation, we redefine what's possible-setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

About the Role:

You'll be the first point of contact for our customers, ensuring every interaction is professional, efficient, and adds value. This is a role where you'll manage complex cases, work with global accounts, and continuously innovate to improve service delivery.

• Collaborative – thrive in a team environment and build strong relationships
• Solutions-focused – proactive in problem-solving and process improvement
• Client-centric – passionate about delivering world-class service

Key Responsibilities

• Deliver exceptional customer service and manage escalations
• Liaise with global stakeholders and third-party suppliers
• Identify challenges in client supply chains and propose solutions
• Monitor performance and produce KPI reports
• Participate in supply chain projects and continuous improvement initiatives

What We're Looking For

• Passion for customer satisfaction and service excellence
• Strong communication and problem-solving skills
• Ability to work in a fast-paced, evolving environment
• Previous logistics experience is a plus
• Proficiency in Microsoft Office

What's in it for you?

• A dynamic, international environment where your ideas matter
• 25 days annual leave (option to buy/sell 5 days)
• Annual bonus, pension scheme, and family-friendly benefits
• Daily lunch allowance and on-site canteen
• Access to mental and financial health tools through our Employee Assistance Program

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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